Elviny Holmes
West Palm Beach,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Remote-Customer Service Representative
Pediatric Associates
West Palm Beach, FL
02.2022 - 09.2026
- Answered parent calls and supported pediatric appointment scheduling.
- Verified patient information and updated records in clinic systems.
- Explained insurance coverage and billing questions for families.
- Assisted with referrals and follow-up visit coordination.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Front Desk Receptionist
Path Medical
Pompano Beach, Florida
11.2017 - 02.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Coordinated communication between patients, providers, and billing staff.
- Answered multi-line phones and directed calls to appropriate medical staff.
- Collected copayments and processed front office paperwork.
- Prepared charts and organized confidential patient files for clinic visits.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Cashier
Publix
Pompano Beach, Florida
04.2009 - 07.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed cash, card, and mobile payments for customers.
- Balanced cash drawer and secured payments during shift changes.
- Assisted customers with coupons, price checks, and product questions.
- Bagged groceries carefully and handled fragile items with care.
- Supported service desk tasks including returns and customer concerns.
Education
Diploma - Health Unit Coordinator/Monitor Tech
Atlantic Technical College
Coconut Creek, FLAssociate of Science - Nursing
HCI
West Palm Beach, FLSkills
- Epic software utilization
- Patient scheduling
- Insurance verification
- Medical billing
- Front office operations
- Task prioritization
Certification
- BLS
Timeline
Remote-Customer Service Representative
Pediatric Associates
02.2022 - 09.2026
Front Desk Receptionist
Path Medical
11.2017 - 02.2022
Cashier
Publix
04.2009 - 07.2017
Diploma - Health Unit Coordinator/Monitor Tech
Atlantic Technical College
Associate of Science - Nursing
HCI