Elvira Armenta

• Strong communication , active listening, problem-solving customer service, the ability to build rapport with people of different backgrounds, as these are crucial for success in a call center environment
• A key part of being a nanny is attentively listening to children’s needs and parents requests, which translates well to effectively listening to customers inquiries in a call center

-Assist customers with product inquiries, returns, and complaints in a friendly and efficient manner, ensuring customer satisfaction.

-Consistently schieve high customer service satisfaction scores based on post - interaction surveys.

- worked closely with the customer service team to resolve product or service complaints quickly.

• Respond to customer inquiries about orders, products, payments, and website issues
• Help customers with technical issues related to Amazon's website, Prime services, and devices
• Resolve customer complaints and issues
• Monitor customer feedback and reviews