Keishanna Knight
Charlotte ,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Sandwich Artist
Subway
04.2016 - 08.2024
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Maintained clean, sanitized and well-organized food preparation zones.
- Efficiently prepared sandwiches and other menu items for guests.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Performed shift change tasks each day to keep store efficient and neat.
- Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Communicated menu item information and offered suggestions to promote featured products.
- Operated manual and electric appliances to peel, slice and trim food.
- Used varied meal preparation methods to create preselected food offerings for catering clients.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Interpreted multiple food order slips per shift to prepare food according to customer orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated grills and fryers to prepare delicious, attractive fast food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Provided product information and menu item explanation in consideration of dietary restrictions.
- Processed payments and counted change to complete transactions.
- Cleaned food preparation areas, tools and equipment.
- Assisted guests, including offering personable greetings and taking orders.
- Assisted customers in choosing menu items by providing food complementing information.
Call Center Representative
Iqor
03.2022 - 06.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Manning High School
Manning, SC2011
Skills
- Stocking and Replenishing
- Sales
- Conflict Resolution
- Guest Services
- Food Preparation and Safety
- Cleaning
- Cleaning and Organization
- Concise Time Management
- Food Safety
- Excellent Communication
- POS System Use
- Performance improvement
- Ingredient inspection
- DEPENDABLE AND HONEST
- Cash Handling
- Equipment monitoring
- Communication skills
- Order delivery practices
- Task Prioritization
- Effective multi-tasking
- Active Listening
- Effective communication
- Excellent phone manners
- Microsoft Word/Excel
Timeline
Call Center Representative
Iqor
03.2022 - 06.2023
Sandwich Artist
Subway
04.2016 - 08.2024
Manning High School