Elvira Goxhufi Juniku

Established and monitored Treasury products functioning worked to improve existing products based on customer needs
Supervises Treasury transactions for Money Market and Foreign Exchange
Manages Custody operations for Stocks, T-bills and Bonds
Oversees Repo Portfolio transactions and Swap Contracts
Monitors Bank Liquidity and prepares various financial reports
Ensures compliance with operational procedures and risk management
Develops new Treasury products and improves existing ones
Manages client relations and resolves disputes
Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions.
Collaborated with other departments to improve interdepartmental communication and overall efficiency.
Assisted in training new hires, sharing knowledge and best practices for successful integration into the team.

• Implemented best practices in treasury operations to improve overall efficiency while minimizing potential risks.
• Supported budgeting process by providing accurate cash flow projections and variance analysis reports.
• Enhanced financial reporting accuracy by reconciling bank accounts and investigating discrepancies in a timely manner.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.

• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
• Managed daily operations, ensuring smooth and efficient branch functioning.
• Reviewed new accounts for required documentation.
• Improved branch efficiency by streamlining operational processes and implementing best practices.
• Monitored performance and completed appraisals for direct reports.
• Oversaw staff recruitment, training, and development initiatives to build a high-performing team capable of meeting branch objectives consistently over time.
• Achieved sales targets consistently by motivating employees through goal-setting exercises as well as offering ongoing support when needed.
• Balanced daily cash and ATM, immediately documenting inaccuracies.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
Negotiated with local businesses for partnerships
Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.

• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.
• Gathered, organized and input information into digital database.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Improved resolution time with effective problem-solving for customer complaints.
• Participated in training programs to enhance product knowledge and customer service skills.
• Implemented and developed customer service training processes.
• Identified and resolved discrepancies and errors in customer accounts.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.