Elvira Lerma
San Antonio
Summary
Dynamic professional with a proven track record at Mvminc, excelling in client account management and enhancing operational efficiency. Known for exceptional communication and attention to detail, I thrive in collaborative environments, delivering results through effective problem-solving and a friendly demeanor. Committed to fostering positive relationships and ensuring compliance in all interactions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
CFPCS
Mvminc
San Antonio, TX
08.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Managed client accounts, ensuring timely updates and resolution of issues.
- Executed daily tasks efficiently while maintaining a high level of accuracy in documentation.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Conduct thorough inspections of carry-on items and personal belongings.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
Leasing Agent
San Antonio Housing Authority
San Antonio, TX
08.2021 - 04.2022
- Analyzed market trends to adjust rental pricing strategies, optimizing occupancy rates across properties.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
Direct Care Worker
TruLight127 Ministries
Seguin, TX
01.2021 - 08.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Conducted thorough assessments of child welfare cases to ensure compliance with regulations.
- Monitored case progress and documented findings in accordance with agency standards.
- Collaborated with multidisciplinary teams to address complex cases, ensuring the best possible solutions for families involved.
- Monitored compliance with state regulations and agency policies, identifying areas for improvement and implementing corrective action plans as needed.
Youth Care Worker
CHS
Los Fresnos, TX
07.2018 - 11.2020
- Supported youth in daily activities, fostering a positive and engaging environment.
- Monitored and documented youth progress, ensuring accurate record-keeping for interventions.
- Developed rapport with youth, encouraging trust and open communication for better outcomes.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Organized recreational outings and community service projects, promoting social responsibility and civic engagement among youths.
- Substituted in absence of teachers during school hours.
- Fostered safe and nurturing environment, ensuring physical and emotional safety of all youth under care.
- Built strong, trust-based relationships with youth, becoming reliable and positive role model.
Education
High School Diploma -
Los Fresnos High School
Los FresnosSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Calm under pressure
Timeline
CFPCS
Mvminc
08.2022 - Current
Leasing Agent
San Antonio Housing Authority
08.2021 - 04.2022
Direct Care Worker
TruLight127 Ministries
01.2021 - 08.2021
Youth Care Worker
CHS
07.2018 - 11.2020
High School Diploma -
Los Fresnos High School