Elvira Rivera
Philadelphia,PA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
20
20
years of professional experience
Work History
Enhance Case Management Supervisor
PMHCC
10.2023 - Current
- Manages, coordinates and directs activities of staff on team (7-8 staff members) in order to ensure necessary services are delivered to teams’ caseload.
- Oversees and monitors individual’s assessment process; provides assistance in viewing individuals from a strengths-based approach in preparing needs assessment and recovery-oriented service recovery plans, including training staff on the development of both
- Conducts bi- weekly team meetings to provide group supervision; monitors staff daily schedules to ensure that tasks are evenly distributed and properly followed through
- Assigns caseload and team tasks to team members; monitors the completion of and sign-off on all required documentation; trains and supervises staff in the completion of all paperwork; provides record of team productivity and outcome.
Case Management Team Leader
PMHCC
11.2021 - 10.2023
- Provided Case Management services for adults diagnosed with substance use and co-occurring disorders
- Maintained a caseload of 18 cases with various needs of support, meeting with each participant to monitor the progression of each case
- Assisted participants in identifying goals, developing a plan for success, implementing strategies to achieve goals, and review the success of goal completion
- Coordinated clinical interventions as needed and participate in all after care planning from inpatient facilities to provide continuity of care
- Assisted supervisor with collection and review of agency documentation from team members
- Provided follow up regarding team members who have participants that are receiving Recovery Support and ensuring that Recovery Support is included in the participant’s current Service Recovery Plan.
Enhance Case Manager
PMHCC
09.2018 - 11.2021
- Provided Case Management services for adults diagnosed with substance use and co-occurring disorders
- Maintained a caseload of 25 cases with various needs of support, meeting with each participant to monitor the progression of each case
- Assisted participants in identifying goals, developing a plan for success, implementing strategies to achieve goals, and review the success of goal completion
- Coordinated clinical interventions as needed and participate in all after care planning from inpatient facilities to provide continuity of care.
Service Coordinator
Amcord Care Inc.
10.2017 - 09.2018
- Completed person-centered assessments
- Developed service plans for each participant with the assessed needs of the individual
- Ensured all services, documents and face to face visits are up to date
- Maintained outgoing communication with the participant and providers.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Patient Service Specialist
NovaCare Rehabilitation/ Select Medical Corp.
04.2012 - 09.2017
- Assisted patients and booking appointments by phone
- Verified insurance with numerous insurance companies for patients
- Provided outstanding customer service to patients
- Performed general clerical functions.
Cash Poster
NovaCare Rehabilitation/ Select Medical Corp.
12.2007 - 05.2010
- Communicated with 200 outpatient facilities regarding any changes in policy and procedure and ensured compliance
- Applied patient copays as needed in patient account system
- Updated and maintained spreadsheets to track facilities daily copay collections
- Corrected accounts as needed
- Applied AR manually via EOB’s.
Customer Service Manager / Photo Specialist
Wal-Mart
08.2004 - 12.2007
- Ensured effective communication with customers: answered questions regarding details on digital cameras, camcorders and accessories
- Prepared customer orders for pickup
- Supervised the frontend cashiers
- Observed and evaluated cashiers performance
- Issued instructions and assigned duties to cashiers.
Education
Master of Social Work -
West Chester University
West Chester, PA05.2023
Bachelors of Social Work -
West Chester University
West Chester, PA08.2017
Skills
- Leadership Qualities
- Team Management
- Technology proficiency
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Patient support
- Case Planning
- Documentation And Reporting
- Patient Needs Assessment
- Case Management
- Treatment Planning
Internship
- Joseph J. Peters Institute (Survivor Services), Philadelphia, PA, Outpatient Clinician Intern, 07/2022 - 05/2023, Maintained a caseload of 10 clients (children /adults). Provided psychotherapy to children, adolescents and adults. Completed initial treatment plan. Completed clinical notes within 24 hours.
- Resources for Human Development, La Casa, Philadelphia, PA, Social Work Intern, 08/2016 -05/2017, Completed new client intakes. Conducted bio-psychosocial assessments and individual service plans. Met weekly with clients to make sure they were in the right path with their goals and completed weekly contact notes.
Timeline
Enhance Case Management Supervisor
PMHCC
10.2023 - Current
Case Management Team Leader
PMHCC
11.2021 - 10.2023
Enhance Case Manager
PMHCC
09.2018 - 11.2021
Service Coordinator
Amcord Care Inc.
10.2017 - 09.2018
Patient Service Specialist
NovaCare Rehabilitation/ Select Medical Corp.
04.2012 - 09.2017
Cash Poster
NovaCare Rehabilitation/ Select Medical Corp.
12.2007 - 05.2010
Customer Service Manager / Photo Specialist
Wal-Mart
08.2004 - 12.2007
Master of Social Work -
West Chester University
Bachelors of Social Work -
West Chester University
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