Elvis Anabs
IT Support Specialist
Allentown,PA
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
JUNIOR INTEGRATION SPECIALIST
Devdex Software LLC
Accra
08.2018 - 01.2022
- Designed, developed, modified and debugged programs.
- Maintained existing applications and designed and delivered new applications.
- Worked closely with clients to establish specifications and system designs.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
- Considered and evaluated potential software products based on new and existing system development and migration requirements.
- Gathered requirements to determine necessary hardware configurations for planned software.
- Analyzed work to generate logic for new systems, procedures and tests.
- Optimized dust, temperature and humidity controls for installed systems.
Warehouse Supervisor
Ghana Cocoa Board
Takoradi , Western Region
06.2014 - 08.2019
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and handling operations.
Warehouse Associate
Kendicks Construction And Haulage
Takoradi, Western Region
06.2012 - 06.2014
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Performed inventory control, such as counting and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
IT Help Desk Technician
Barclays Bank Ghana
Accra, Greater Accra
10.2008 - 05.2012
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Configured hardware, devices and software to set up work stations for employees.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Activated accounts for clients interested in new services.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Google IT Support Certificate - IT
Coursera
United States08.2022
Level 7 Extended Diploma - Strategic Management And Leadership
And Davidson College
London10.2016
Advanced Executive Certificate - Logistics And Transport Management
School of Governance And Leadership
Accra10.2016
Advanced Executive Certificate - Marketing Management
School of Governance and Leadership
Accra10.2013
Diploma Honours - Network Engineering
NIIT
Accra04.2008
Skills
- Strong Communication and Interpersonal Skills
- Customer Accounts Management
- Leadership
- Computer literacy
- Communication Skills
- Time Management
- Computer Network
- Troubleshooting
- IT Infrastructure Services
- IT Support
- Operating Systems
- Security
- System Administration
- Team Leader
Timeline
JUNIOR INTEGRATION SPECIALIST
Devdex Software LLC
08.2018 - 01.2022
Warehouse Supervisor
Ghana Cocoa Board
06.2014 - 08.2019
Warehouse Associate
Kendicks Construction And Haulage
06.2012 - 06.2014
IT Help Desk Technician
Barclays Bank Ghana
10.2008 - 05.2012
Google IT Support Certificate - IT
Coursera
Level 7 Extended Diploma - Strategic Management And Leadership
And Davidson College
Advanced Executive Certificate - Logistics And Transport Management
School of Governance And Leadership
Advanced Executive Certificate - Marketing Management
School of Governance and Leadership
Diploma Honours - Network Engineering
NIIT
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