Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elvis Cardona

Palmetto,FL

Summary

Experienced Service Manager adept at strategizing departmental objectives and forecasting goals with precision. Proven track record of elevating quality standards and enhancing service delivery to foster enduring customer satisfaction. A collaborative communicator and team-oriented leader proficient in coaching and adeptly delegating tasks. Proficient in the recruitment, training, motivation, development, and performance monitoring of service department personnel.

Overview

19
19
years of professional experience

Work History

Certified Service Advisor

Mercedes-Benz of Tampa
Tampa, FL
10.2023 - Current
  • Resolved customer issues with expertise, ensuring high satisfaction levels.
  • Exceeded service goals through strategic customer engagement and management.
  • Implemented quality control measures to optimize revenue and minimize downtime.
  • Provided transparent estimates and explanations to customers for labor and parts.

Service Advisor

Hendrick Honda Bradenton
Bradenton, FL
07.2023 - 10.2023
  • Delivered knowledgeable and friendly service, consistently achieving high customer satisfaction.
  • Promoted available products and services to customers, driving additional revenue.
  • Prepared accurate estimates and addressed customer inquiries effectively.

Day Trader

Self-employed
Palmetto, FL
06.2022 - 07.2023
  • Executed successful trades and provided mentorship to junior traders.
  • Monitored market trends and discussed strategies for operational efficiency.

Service Manager

Tesla Inc
Delray Beach, FL
03.2016 - 06.2022
  • Delivered exceptional service experiences to customers while managing personnel and operations.
  • Led training and development initiatives for service center staff.
  • Maintained in-depth knowledge of Tesla products and service processes.

Mercedes-Benz Master Technician

Mercedes Benz Of Plano
Plano, TX
08.2011 - 03.2016
  • Completed repairs and maintenance to meet safety specifications.
  • Led automotive shop employees and ensured compliance with shop standards.

Shop Foreman

Independent Automotive Shop
Cayey, PR
09.2009 - 07.2011
  • Led and developed a team of technicians to complete repairs efficiently.
  • Prioritized customer satisfaction and maintained compliance with regulations.

Mercedes-Benz Technician

Garage Isla Verde Inc, Mercedes Benz of PR
Carolina, PR
05.2005 - 09.2009
  • Performed diagnostics and repairs on various automotive systems.
  • Maintained expertise in Mercedes-Benz products and services.

GM Automotive Technician

Benitez Auto Corp
Caguas, PR
10.2004 - 05.2005
  • Conducted general service and diagnostics on vehicles.
  • Maintained compliance with shop and manufacturer specifications.

Education

Associate in Technology - Auto/Diesel And Industrial

Universal Technical Institute
09.2004

High School Diploma -

Academia La Milagrosa
05.2003

Mercedes-Benz Master Certified Technician

Mercedes-Benz Certified Service Advisor

Tesla Management II

Tesla Master Certified Technician

EPA Certified in refrigerant and handling

Skills

  • Exceptional Customer Service
  • Coaching and Mentorship
  • Reporting and Documentation
  • Staff Management and Training
  • Strategic Task Delegation
  • Data Analytics for Informed Decision-Making
  • Multitasking and Prioritization
  • Active Listening and Problem Solving
  • Strong Work Ethic and Professionalism
  • Flexibility and Adaptability
  • Strategic Planning and Execution

Languages

Fluent in English and Spanish.

Timeline

Certified Service Advisor

Mercedes-Benz of Tampa
10.2023 - Current

Service Advisor

Hendrick Honda Bradenton
07.2023 - 10.2023

Day Trader

Self-employed
06.2022 - 07.2023

Service Manager

Tesla Inc
03.2016 - 06.2022

Mercedes-Benz Master Technician

Mercedes Benz Of Plano
08.2011 - 03.2016

Shop Foreman

Independent Automotive Shop
09.2009 - 07.2011

Mercedes-Benz Technician

Garage Isla Verde Inc, Mercedes Benz of PR
05.2005 - 09.2009

GM Automotive Technician

Benitez Auto Corp
10.2004 - 05.2005

Associate in Technology - Auto/Diesel And Industrial

Universal Technical Institute

High School Diploma -

Academia La Milagrosa

Mercedes-Benz Master Certified Technician

Mercedes-Benz Certified Service Advisor

Tesla Management II

Tesla Master Certified Technician

EPA Certified in refrigerant and handling

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Elvis Cardona