Elvis Lysonge
Burlington
Summary
Performance-driven Operations Manager with over 3 years of executive experience in managing logistics, fleet operations, and regulatory compliance (HIPAA/DOT) within the Non-Emergency Medical Transport (NEMT) sector. Demonstrated success in optimizing supply chains and reducing operating costs by 15%, while leading cross-functional teams in high-compliance environments. Combines hands-on operational expertise with data-driven strategic planning. Holds a Certified Scrum Master (CSM) credential and has extensive experience in Agile project delivery and business analytics.
Overview
14
14
years of professional experience
Work History
Logistics & Operations Manager
NAMS Transportation
Burlington, MA
03.2023 - Current
- Leveraged entrepreneurial background to build and scale a specialized medical logistics provider.
- Oversaw end-to-end supply chain, fleet asset management, and regulatory governance.
- Analyzed logistics operations and established a flexible routing schedule that increased daily trip capacity by 20%, enhancing overall efficiency and profitability.
- Directed all aspects of fleet asset management, leveraging data analytics to improve maintenance schedules and extend vehicle lifespan.
- Designed and enforced a robust corporate governance structure that upheld strict adherence to regulatory standards, achieving flawless compliance during state audits.
- Coordinated communication and collaboration with medical facility administrators and state agencies, achieving 99% service reliability.
Clinical Supply Chain Associate
Apellis Pharmaceuticals
Waltham, MA
06.2019 - 02.2023
- Supervised ten staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Established inventory targets, stock level, and risk mitigation targets, and managed flexibility strategy to optimize inventory.
- Address on-site and in-transit temperature excursions.
- Present quarterly metrics on temperature excursions.
- Oversee expiry management of clinical trial supplies.
- Conduct initial triage of clinical product inquiries from trial sites.
- Train clinical trial sites on proper handling and dosing of investigational products.
- Documentation and Communication: Directions for Handling & Administration (DHAs), Information for Patient Management (IFPs)
- Interface with clinical trial site personnel and answer CRA (Clinical Research Associate) inquiries.
- Train site personnel and CRAs on company procedures.
- Develop and refine site-facing supply-related SOPs.
Business Analyst / Jr. Scrum Master
Beal Bank Financial Services
Wellesley, MA
04.2012 - 05.2019
- Bridged the gap between business requirements and technical execution using Agile methodologies.
- Agile Leadership: Facilitated Scrum ceremonies (Daily Stand-ups, Sprint Planning, Retrospectives) to streamline workflows, shorten cycle times, and improve team velocity.
- Data Analytics: Designed and maintained data pipelines and dashboards to track Key Performance Indicators (KPIs) and business metrics, supporting executive decision-making.
- Process Improvement: Collaborated with stakeholders to translate business needs into technical requirements (User Stories) and project scope.
- Problem Solving: Analyzed data to identify root causes of operational bottlenecks, recommending corrective actions that improved target margins.
Education
Bachelor of Science - Business Administration with Concentration in Analytics and Operations Management
University of Massachusetts
Lowell, MA05.2027
Skills
- Agile and Scrum methodologies
- Advanced data manipulation and reporting
- NEMT operations management
- Supply chain analysis
- Risk management expertise
- Demand forecasting
- Safety management
- Logistics analysis
- Team management
- Employee supervision
- Project documentation
- Transportation management systems
Timeline
Logistics & Operations Manager
NAMS Transportation
03.2023 - Current
Clinical Supply Chain Associate
Apellis Pharmaceuticals
06.2019 - 02.2023
Business Analyst / Jr. Scrum Master
Beal Bank Financial Services
04.2012 - 05.2019
Bachelor of Science - Business Administration with Concentration in Analytics and Operations Management
University of Massachusetts