Elvis Mondragon
Phoenix,AZ
Summary
Dedicated professional with experience in customer support and account management. Known for strong attention to detail and effective issue resolution, ready to enhance client relationships and support business growth.
Overview
1
1
Language
4
4
years of professional experience
Work History
Service Advisor
Aaa Ncnu
Phoenix, Arizona
02.2024 - Current
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Fostered strong customer relationships, encouraging repeat business and referrals.
- Prepared accurate repair estimates for labor times and parts pricing.
- Assisted clients in diagnosing vehicle issues to enhance the service experience.
Commercial Account Manager
O'Reilly Auto Parts
Glendale, Arizona
08.2022 - 05.2023
- Managed customer accounts and built strong relationships with clients.
- Assessed client needs, provided quotations, and made recommendations for services.
- Communicated regularly with clients regarding progress updates, changes in services, or other issues.
- Maintained accurate records of account activities and communications.
Education
High School Diploma -
Madison Highland Prep
Phoenix, AZ05-2022
Skills
- Repair estimation
- Vehicle inspection
- Issue resolution
- Service scheduling
- Client relationship management
- Account management
- CRM management
- Customer consulting
- Complaint resolution
- Quality control
- Customer retention
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Goal-oriented mindset
- Client rapport
- Client rapport
Languages
Spanish
Full Professional
Timeline
Service Advisor
Aaa Ncnu
02.2024 - Current
Commercial Account Manager
O'Reilly Auto Parts
08.2022 - 05.2023
High School Diploma -
Madison Highland Prep