Open To Work
John Cosby
Work Preference
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
11
11
years of professional experience
Work History
Service Advisor
Peltier Chevrolet
02.2023 - 05.2026
- Assisted customers with vehicle service inquiries and scheduled appointments to enhance customer experience.
- Coordinated updates between service department and customers, ensuring timely communication and clarity.
- Managed customer complaints to achieve satisfactory resolutions, fostering customer loyalty.
- Reviewed service orders for accuracy and completeness before processing.
Service Advisor Manager
Toliver Dodge and Ford
Mineola, Tx
05.2019 - 02.2023
- Guided customers in service inquiries and provided tailored vehicle maintenance recommendations.
- Scheduled service appointments and followed up with customers to ensure satisfaction and retention.
- Communicated repair estimates and service options to customers clearly.
- Collaborated with technicians to facilitate timely vehicle repairs and maintenance, enhancing customer trust.
- Addressed customer concerns promptly to enhance satisfaction levels.
- Educated customers about vehicle features and recommended services proactively.
- Collaborated with sales team to promote service packages and loyalty programs.
Service Manager
Longhorn Ford Accessories
Mineola, Tx
07.2015 - 05.2019
Education
Saugus High School
Saugus , CaSkills
- Vehicle maintenance
- Repair estimation
- Customer relationship management
- Conflict resolution
- Service promotion
- Appointment scheduling
- Communication coordination
- Customer education
- Attention to detail
- Problem solving
- Time management
- Active listening
- Team collaboration
- Adaptability to change
- Customer retention
- CRM software
- Technical support
- Call center operations
- Mechanical aptitude
- Repairs scheduling
- Bill preparation
- Maintenance reporting
- Service recommendations
- Process improvements
- Customer consulting
- Service order flow
- Strong work ethic
- Account management
- Service estimates
- Warranty claims process management
- Progress reporting
- Goal-oriented mindset
- Repair quality inspections
- Quality control
- Sales expertise
- Vehicle assessment
- Quality inspection
- Staff education and training
- Product training
Timeline
Service Advisor
Peltier Chevrolet
02.2023 - 05.2026
Service Advisor Manager
Toliver Dodge and Ford
05.2019 - 02.2023
Service Manager
Longhorn Ford Accessories
07.2015 - 05.2019
Saugus High School