Elvis Pena
Woonsocket,RI
Summary
Hardworking Automotive Technician with 10 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. quick at adapting to any obstacle that comes my way. Able to handle multiple tasks at a time. work in a timely manner.
Overview
10
10
years of professional experience
Work History
Automotive Technician
Honda At Westborough
06.2023 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Automotive Technician
Lexus Of Northborough
02.2020 - 06.2023
- As a B level Technician I would perform work given to me by a dispatcher and as listed on Repair Order
- Verify and diagnose and customer concerns to best of my ability
- Able to effectively communicate with service advisor any repairs that are needed to vehicle
- Road test vehicles before and after service to make sure vehicle is safe and confirm that the repair/concern has be resolved
- Able to perform full multipoint inspection of vehicle and provide a report to service advisor to inform customer of the health of their vehicle
- Able to do any maintenance work (brakes, tires, alignment, suspension, major services)
- Able to work with A level (master technician) for any advance level repairs
- Uphold quality of repair and make sure vehicle performs as designed with the safety of our customers as top priority! I am a Flat-Rate technician as well.
PeaPod Driver
Stop and Shop Supermarket
01.2019 - 02.2020
- Delivered groceries to customers in their desired time slot
- Perform inspection to delivery truck before and after route
- Provide excellent customer service and follow customer instructions as provided
- Report and missing or damaged goods, provide necessary discounts to customer if any of their goods were damaged in route to delivery.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Warehouse Picker
NATIONAL DCP (NDCP)
09.2018 - 01.2019
- As a warehouse picker for NDCP, I had to complete orders of product, build them on pallets using a electronic pallet jack and get them ready for wrapping and loading into truck
- Had to meet certain number of pieces picked per hour
- Also had to pick the correct number of pieces per order with minimal degree of error.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
Automotive Technician
DCH Auto Group
07.2016 - 09.2018
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Automotive Technician
Lexus of Warwick
10.2015 - 07.2016
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Sales Associate
Tommy Hilfiger
09.2014 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Banana Republic
10.2013 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Automotive Technology
Universal Technical Institute of Massachusetts
Norwood, MA03.2016
Diploma in Automotive Technology -
Woonsocket High School
Woonsocket, RI06.2015
Skills
- Mechanic (5 years)
- Customer Service (3 years)
- Automotive Repair (5 years)
- Suspension (5 years)
- Oil Change (5 years)
- Automotive maintenance (5 years)
- Brake Repair (5 years)
- Tire service (5 years)
- Alignment (5 years)
- Delivery Driver Experience (1 year)
- Mechanical Knowledge (5 years)
- Vehicle Maintenance (5 years)
- Automotive Diagnostics (3 years)
- Service Technician Experience (5 years)
- Customer Service
- Chemical Disposal
- Work Planning and Prioritization
- Installing Equipment
- Inventory Organizing
Languages
Spanish
English
Personal Information
Title: Automotive Technician
Timeline
Automotive Technician
Honda At Westborough
06.2023 - Current
Automotive Technician
Lexus Of Northborough
02.2020 - 06.2023
PeaPod Driver
Stop and Shop Supermarket
01.2019 - 02.2020
Warehouse Picker
NATIONAL DCP (NDCP)
09.2018 - 01.2019
Automotive Technician
DCH Auto Group
07.2016 - 09.2018
Automotive Technician
Lexus of Warwick
10.2015 - 07.2016
Sales Associate
Tommy Hilfiger
09.2014 - 07.2015
Sales Associate
Banana Republic
10.2013 - 09.2014
No Degree - Automotive Technology
Universal Technical Institute of Massachusetts
Diploma in Automotive Technology -
Woonsocket High School
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