Michael Sasso
Edison,NJ
Summary
Michael an experienced candidate having ample years of experience as Automotive Service Technician, 12-volt Technician /Electromotive Technician and Assistant Manager in Automotive Field. Overseeing various maintenance systems, program management with outstanding performance and proven results. Perform maintenance and repair on customer vehicles. Identify problems with vehicles using the diagnostic equipment. Explain automotive repairs and issues and provide great customer service. Plan repair procedures using charts manuals and experience. Test the functionality of parts and systems Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation. Productive leader, strategic planning and offer high quality customer service. Ability to work independently as well as with others in high pressure environments. Hardworking Automotive Technician with four years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
5
5
years of professional experience
Work History
Automotive Service Technician
Planet Honda
, NJ
10.2021 - 05.2022
- Required to diagnose and assess any damage or issues with the on-board electronics
- Diagnose any drivability concerns and fix or replace applicable parts and make the vehicles road worthy/ready
- Perform maintenance and repair on customer vehicles
- Identify problems with vehicles using the diagnostic equipment
- Explain automotive repairs and issues and provide great customer service
- Plan repair procedures using charts manuals and experience
- Test the functionality of parts and systems
- Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation
- Repair and replace brake pads, wheel bearings, sensors and other parts.
12-Volt Technician /Electromotive Technician
Quality Auto Installations
, New Jersey
11.2019 - 09.2021
- Gathering information from customers about issues with their electrical system
- Diagnosing electrical issues and proposing a course of action
- Providing customers with estimated time and cost for repairs
- Repairing and replacing faulty wiring or electrical systems
- Servicing of electrical automotive parts
- Servicing and repairing electrical systems on agricultural vehicles
- Maintaining a clean working environment.
- Installations of after market vehicle accesories
Assistant Manager
Speedway LLC
01.2017 - 09.2019
- Meet regularly with management to report and plan strategic plans for team objectives
- Manage controllable expenses and supplies within approved budgets to achieve profitability targets
- Fill in for senior management in their absence, managing budgets, and coordinating schedules, inventory, and supplies
- Monitor customer and client satisfaction, and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management
- Track performance and conduct employee reviews
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Technical Degree - Automotive Engineering
Lincoln Technical Institute
Union09.2021
High School diploma - undefined
Skills
- Inventory Control
- Merchandising
- Microsoft Word
- Automotive Diagnostics
- Automotive Repair (5 years)
- Brake Repair
- Vehicle Maintenance (5 years)
- Mechanic Experience
- Mechanical Knowledge (5 years)
- Oil Change (5 years)
- Alignment
- Transmissions
Timeline
Automotive Service Technician
Planet Honda
10.2021 - 05.2022
12-Volt Technician /Electromotive Technician
Quality Auto Installations
11.2019 - 09.2021
Assistant Manager
Speedway LLC
01.2017 - 09.2019
Technical Degree - Automotive Engineering
Lincoln Technical Institute
High School diploma - undefined
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