Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elwin West

Oshkosh

Summary

Dedicated call center representative with strong customer support skills. Proven ability to resolve issues efficiently and enhance customer satisfaction through effective communication and teamwork.

Overview

13
13
years of professional experience

Work History

Call Center Representative

Humana
09.2021 - 12.2025
  • Delivered exceptional customer service by resolving inquiries and issues efficiently.
  • Managed high-volume inbound calls while maintaining professionalism and empathy.
  • Collaborated with cross-functional teams to enhance customer experience and streamline processes.
  • Trained new representatives on company policies, systems, and best practices for effective service delivery.
  • Analyzed call data to identify trends and recommend process improvements for operational efficiency.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Sales Manager

Ring City Enterprise
08.2012 - 01.2021
  • Led sales team to exceed quarterly targets through strategic planning and performance monitoring.
  • Developed and implemented training programs for new sales staff, enhancing team productivity and product knowledge.
  • Analyzed market trends and customer feedback to refine sales strategies, resulting in increased client satisfaction.
  • Fostered relationships with key clients, ensuring ongoing support and loyalty through personalized communication.
  • Collaborated with marketing department to create promotional campaigns that boosted brand visibility and engagement.
  • Managed sales forecasting processes, optimizing inventory levels and reducing overhead costs effectively.

Education

High School Diploma -

Onalaska High School
Onalaska, WI
06-2009

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Inbound phone calls
  • Resolving issues
  • Call center operations
  • Communicating with clients

Timeline

Call Center Representative

Humana
09.2021 - 12.2025

Sales Manager

Ring City Enterprise
08.2012 - 01.2021

High School Diploma -

Onalaska High School