Elyanna Sanchez
Avondale,AZ
Summary
Dedicated service support technician with a focus on maintaining compliance and enhancing workflow. Proven ability to document processes and support team training, driving efficiency in operational environments. While being a full-time student with a great positive attitude and work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
BlackRock
Avondale, AZ
03.2023 - Current
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
- Assisted in training new staff on beverage preparation techniques and customer service protocols.
- Managed inventory levels, coordinating with suppliers to ensure availability of ingredients and supplies.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Collaborated with team members to create a positive work environment and foster teamwork.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Certified Nursing Assistant
Glencroft Senior Living
Glendale, AZ
05.2024 - 08.2024
- Provided compassionate care to residents, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes and reporting concerns to nursing staff promptly.
- Assisted in mobility support, employing safe transfer techniques to promote resident independence.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Service Support Tech
Phoenix Children's Hospital Foundation
Phoenix, AZ
08.2025 - 02.2026
- Documented support processes, enhancing knowledge sharing across departments.
- Maintained cleanliness and organization in operating room environments.
- Supported tracking and inventory management of surgical tools and equipment.
- Ensured compliance with safety protocols and infection control procedures.
- Contributed to workflow improvements through proactive identification of process inefficiencies.
- Participated in training sessions for new team members on operational protocols.
- Assisted anesthesia personnel with placement of monitoring devices on patients, ensuring accurate and efficient data collection.
- Managed communication between departments, ensuring clarity in project expectations and progress.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests or relay messages on Vocera to appropriate personnel.
- Patient transport, ensuring they made it on time to start the surgery
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ05.2028
High School Diploma -
West Point High School
Avondale, AZ05.2023
Associate of Arts -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Operating room etiquette
- Professionalism and ethics
- Continuous learning attitude
- Communication and teamwork
Certification
● BLS Certified
● CPR Certified
● Fingerprint Clearance
Card
- CNA License
Languages
English
Native or Bilingual
Timeline
Service Support Tech
Phoenix Children's Hospital Foundation
08.2025 - 02.2026
Certified Nursing Assistant
Glencroft Senior Living
05.2024 - 08.2024
Barista
BlackRock
03.2023 - Current
Bachelor of Science - Nursing
Grand Canyon University
High School Diploma -
West Point High School
Associate of Arts -
Maricopa Community Colleges, Estrella Mountain Community College