Elycarmen Ortiz

• Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
• Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
• Supported clients in gathering relevant financial information, enabling accurate tax return filings.
• Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
• Maintained a high level of confidentiality when handling sensitive financial information for clients.
• Educated clients on available deductions and credits, maximizing their potential refunds or minimizing liabilities.
• Kept up-to-date on changing tax laws and regulations to ensure correct application during the preparation process.
• Organized files both electronically and physically for ease of access and retrieval improving overall workflow.

• Met customer needs through polite, friendly and attentive service.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
• Removed trash, swept, and mopped floors for professional appearance.
• Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
• Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.

• Ensure the park is ready for next game.

• Clean up the stadium and the bleachers

• be there on time and finish at a timely matter