ELYCE TILLINGHAST
LAKE STEVENS
Summary
Dynamic store manager at Starbucks Coffee with a proven ability to inspire teams and drive significant sales growth. Expertise in employee training and operations management, fostering a culture of excellence and collaboration. Focused on enhancing customer experiences while optimizing profit margins through effective leadership.
Overview
19
19
years of professional experience
Work History
Store Manager
Starbucks Coffee
Monroe
09.2007 - Current
- Builds intentional calendar addressing all key priorities
- Led District and Area in Customer connections and Store Operations
- Achieved 52 week high Customer Connection score 98
- Achieved 52 week high Operations score 84
- Supports peers with intentional shoulder to shoulder work to drive results
- Successfully trained multiple SMTs
- Leads D125 in building future SM bench
- Duel managed 3 Drive thru stores while continuing to grow home stores results
- Led several store immersions with 3 LS DMs, and multiple cooperate partners due to our known excellence in our customer experience and culture
- Managed 9 different locations ranging in 2 Grocery Kiosks, 2 Cafes, and 5 Drive-thrus
- All stores grew in sales, connections, and EcoSure (formally known as QASA)
- Created and implemented a new training plan that highlighted Customer Connections which influenced a company updated training plan
- Previous QASA lead for 2 Districts
- District Manager Interim role D112 October-December 2024
- Grew Customer Connection 4 points
- Peak OTW improvement in 2 outlier stores
Education
High School -
Snohomish High School
Snohomish06.2001
Skills
- Inspiring leadership
- Store operations
- Employee training
- Customer service excellence
- Team leadership
- Inventory management
- Customer relationship management
- Sales growth strategies
- Visual merchandising
- Project management
- Data analysis
- Problem solving
- Staff motivation
- Cash management
- Adaptability
- Talent recruitment
- Operations management
- Staff supervision
- Profit margin optimization
- Collaborative teamwork
- Multitasking ability
- Self-motivation
- Effective communication
- Time management
Accomplishments
Manager of the quarter 2023
Timeline
Store Manager
Starbucks Coffee
09.2007 - Current
High School -
Snohomish High School