Elyia Vann
Jackson,MI
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Shift Manager
McDonald's Restaurant
Jackson, MI
06.2009 - 07.2024
- Supervised and trained staff on customer service protocols, cash handling policies, and safety procedures.
- Cross-trained in every store role to maximize operational knowledge.
- Provided training for new employees on company policies and procedures.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Monitored employee attendance, timekeeping, and breaks throughout the shift.
- Directed and led employees and team members on effective operations, methods and procedures.
- Resolved customer complaints in a professional manner while maintaining company standards.
- Responded promptly to any emergency situations that arose during the shift.
- Enforced all health and safety regulations within the workplace environment.
- Managed cash positions and made bank deposits.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Customer Service Representative
NCO
Jackson, MI
01.2002 - 05.2009
- Answered customer inquiries via phone, email, and chat.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Jackson
Jackson, MI06-2000
Jackson Community College
Jackson, MISkills
- Training and coaching
- Franchise operations
- Training and mentoring
- Effective leadership
- Customer service experience
- Natural leadership skills
Certification
- Safeserv Certified
References
References available upon request.
Timeline
Certified Shift Manager
McDonald's Restaurant
06.2009 - 07.2024
Customer Service Representative
NCO
01.2002 - 05.2009
- Safeserv Certified
High School Diploma -
Jackson
Jackson Community College