ELYNN BROTHERS
Chesapeake,VA
Summary
Seeking an Information Technology position where valuable combination of programming skills, database administrator and multi-platform network administration will add value. To secure a challenging position that will allow me contribution to my technological, business, and administrative skills and abilities in the organization. Looking for suitable employment that will help me enhance and develop my knowledge, skills, and abilities for a better opportunity in life
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Detail-oriented IT Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
1
1
Language
5
5
years of professional experience
Work History
IT SPECIALIST
DEPARTMENT OF VETERANS SERVICES
11.2023 - Current
- Ensured compliance with Virginia Information Technology Agency (VITA) and Department of Veterans Services policies and guidelines, as well as state and federal statutes for data collection, security, and IT systems administration.
- Supported agency end users and network operations by fulfilling service requests, resolving network incidents, and addressing issues while implementing changes to servers, applications, and databases, and assisting with rollout of new equipment including PCs, mobile devices, and VDVS enterprise networks.
- Conducted annual cybersecurity training for all employees to enhance awareness and adherence to security protocols.
- Resolved end-user hardware, software, and connectivity issues using ticketing workflows and remote support tools.
- Administered user accounts, permissions, and password resets within Active Directory and Microsoft 365 environments.
- Operating Systems: Windows, MacOS, Linux, Windows Server
- Networking & Infrastructure: TCP/IP, DNS, DHCP, VPN, VLANs, Firewalls
- Administration: Active Directory (ARS), G5 M365, AWS
- IT Tools: KeyStone Edge, Remote Desktop Tools, WireShark
JR. HELP DESK SPECIALIST
CONSUL-VATION
09.2022 - 11.2023
- Troubleshot routine hardware and software issues. Utilized Active Directory to support system administration tasks effectively. Configured firewall rules, deploys patches and updates through Kaseya, and ensures that all assets are compliant with security policy. Managed KnowBe4 security awareness training platform.
- Resolved Tier 1 and Tier 2 tickets for hardware, software, and network issues.
- Tracked incidents in ticketing system and prioritized requests by urgency and service impact.
- Operating Systems: Windows, MacOS, Linux, Windows Server
- Networking & Infrastructure: TCP/IP, DNS, DHCP, VPN, VLANs, Firewalls
- Administration: Active Directory (ARS), G5 M365, AWS, Kaseya
- IT Tools: VMWare, KeyStone Edge, Remote Desktop Tools, WireShark
USA TECHNICAL TEAM LEADER
TECHBUYER
06.2021 - 09.2022
- Led technical team workflows, aligning daily priorities with service standards and escalation requirements.
- Coordinated incident resolution across support channels, ensuring timely handoff of complex issues.
- Optimized ticket routing and workload distribution to improve response consistency.
- Monitored team performance, reinforcing accountability, quality, and adherence to operational procedures.
- Created an environment conducive to open feedback and constructive criticism, empowering team members to voice their opinions and contribute to collective success.
- Mentored technicians on troubleshooting methods, documentation practices, and customer support procedures.
- Operating Systems: Windows, MacOS, Linux, Windows Server
- Networking & Infrastructure: TCP/IP, DNS, DHCP
- Administration: M365
- IT Tools: KeyStone Edge, Remote Desktop Tools
Education
MASTER OF SCIENCE - INFORMATION SYSTEMS TECHNOLOGY
WILMINGTON UNIVERSITY
Delaware01-2022
BACHELOR OF SCIENCE - COMPUTER SCIENCE
WILMINGTON UNIVERSITY
Delaware01-2020
Skills
- Proficient in Active Directory
- Proficient in Linux Debian 11
- VMware experience
- Server configuration
- Web application development
- Information security
- IT troubleshooting
- End user support
- Software proficiency
- Cross-platform expertise
- Organizational skills
- Deadline management
- Able to work under pressure and on tight deadlines
- Multitasking ability
- Analytical skills
- Problem-solving skills
- Team Lead and Supervisor
- Experienced supervisor, inspector, and team leader
- Team collaboration
- Safety supervision
- Excellent in Microsoft Office skills (Word, Excel, PowerPoint)
- Technology learner
- IT troubleshooting
Accomplishments
- Benefits Champ Award.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Tagalog
Native or Bilingual
Timeline
IT SPECIALIST
DEPARTMENT OF VETERANS SERVICES
11.2023 - Current
JR. HELP DESK SPECIALIST
CONSUL-VATION
09.2022 - 11.2023
USA TECHNICAL TEAM LEADER
TECHBUYER
06.2021 - 09.2022
MASTER OF SCIENCE - INFORMATION SYSTEMS TECHNOLOGY
WILMINGTON UNIVERSITY
BACHELOR OF SCIENCE - COMPUTER SCIENCE
WILMINGTON UNIVERSITY