Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
18
18
years of professional experience
Work History
IT Specialist
Tewksbury Township Board Of Education
Califon, NJ
01.2023 - Current
Monitored systems in operation and input commands to troubleshoot areas.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Maintained servers and systems to keep networks fully operational during peak periods.
Configured hardware, devices, and software to set up work stations for employees.
Patched software and installed new versions to eliminate security problems and protect data.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Monitored systems in operation and quickly troubleshot errors.
Explained technical information in clear terms to promote better understanding for non-technical users.
Walked individuals through basic troubleshooting tasks.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Used ticketing systems to manage and process support actions and requests.
Desktop Technician
Readington Township School District
Whitehouse Station, NJ
10.2015 - Current
Support Tewksbury District Website (Schoolwires)
PARCC Technology Support – created, edited and prepared users, testing sessions and testing
accommodations for Tewksbury
Support Tewksbury District Student Information System (RealTime)
Data Management and Support of Student On-Line Assessment Testing at Tewksbury (NWEA)
Assist with Tewksbury Purchasing (Quote Requests)
Create and Maintain Network User Accounts Across all Systems
(Active Directory, Google Apps for Education, Think Central, McGraw-Hill)
Manage and Maintain Tewksbury District Phone System (Avaya BCM, NORTEL)
Support Tewksbury District Security (Video Camera, Facility Access Control)
Technology Field Support (ITD, Google Forms)
Create and Update Images for District Computers
Network Connectivity Support
Support Advanced Classroom Technology (Projectors, Chromecasts, Sound Systems, Elmo
Document Cameras, Aver Vision Document Cameras, iPads, SMARTBoards)
Support Network Printers
Event Setup/Board Meetings
Manage and Support over 900 Tewksbury District Computers
Installation of various Computer Hardware and Peripherals
Cross trained with Network and Database/Sys Administrators on a regular basis
Worked with Database/Sys Administrator to setup IEP Direct for Tewksbury School district
Designer
Moravian College
Bethlehem, PA
08.2011 - 08.2015
Taught several classes including: Introduction to Graphic Design, Typography, Portfolio, Internship, and
Publication Design
Standardized the graphic design curriculum across classes
Managed the student graphic design firm, StudioSouth, rebranded and relaunched
Advised students scheduling for future classes and internships
Collaborated and curated numerous exhibitions in the Student Union building
Maintained 2 computer labs of 20 Mac computers plus small and large format printers
Presented new programs and apps to faculty and staff as a member of the Technology Committee
Graphic Designer
Bookazine
Bayonne, NJ
10.2005 - 08.2008
Met with customers to present mockups and collect information for adjustments.
Developed creative design for print materials, brochures, banners, and signs.
Created digital image files for use in digital and traditional printing methods.
Completed final touches for projects such as images sizes and font selection.
Education
Masters of Art - Communication Design
University of the Arts London - Central
Bachelors of Art - Graphic and Interactive Design
Moravian College
Bethlehem, PA
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North Hunterdon Regional High School
Annandale, NJ
Skills
Proficient with Realtime Student Information System (Role and Account Creation andundefined