Elysabeth Busby
Newark,OH
Summary
Versatile team member with focus on customer care and satisfaction. Willing to take on required tasks and adapt to changing conditions with resourceful and hard-working mindset. Dedicated to customer service; eager to learn skills to advance professionally. Holds quality and teamwork in high esteem.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Team Associate
Walmart
Newark, OH
11.2024 - Current
- Assisted customers with product locations, pricing, and Walmart service questions.
- Stocked shelves and organized merchandise according to Walmart aisle standards.
- Scanned items and processed purchases at register with accurate payment handling.
- Processed returns and exchanges while supporting Walmart customer service policies.
- Supported team members during busy shifts and shared daily store tasks.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Developed training materials for new employees joining the team.
- Assessed customer feedback to improve services provided by the team.
- Looked for ways to go above and beyond job requirements.
- Adapted to various roles within the store to meet team needs of different stations based on team needs.
- Assisted Walmart customers with product questions and store directions.
- Processed customer financial transactions in a timely and confidential manner
Enrichment Staff Member
Middleton Senior Living
Granville, Ohio
09.2021 - 10.2024
- Led enrichment activities for senior living residents in supportive community settings.
- Planned daily programs using resident interests and wellness goals.
- Facilitated group games, crafts, music, and movement sessions.
- Organized outings, social events, and seasonal celebrations for residents.
- Collaborated with care teams to support individualized engagement plans.
- Distributed activity schedules to families and staff, promoting resident involvement in programs. and resident participation with families and staff.
- Documented resident involvement and updated enrichment records for Middleton senior living.
Education
Associate of Applied Science - Forensic Science
Central Ohio Technical College
Newark, OH 09.2012 - 05.2014
Licking Valley High School
Newark, OHSkills
- Customer service
- Transaction processing
- Sales support
- Team coordination
- Staff education and training
- Detail orientation
- Problem solving
- Clear communication
- Conflict resolution
Timeline
Customer Service Team Associate
Walmart
11.2024 - Current
Enrichment Staff Member
Middleton Senior Living
09.2021 - 10.2024
Associate of Applied Science - Forensic Science
Central Ohio Technical College
09.2012 - 05.2014
Licking Valley High School