Elyse Krahn
Saint Paul,MN
Summary
Experienced guest experience professional shown to identify and analyze clients or customers requests to resolve issues. Confident communicator recognized for consistently receiving excellent customer feedback and passionate about working with dedicated individuals. Remains extremely organized and detail focused in order to accomplish tasks and multi-task to exceed expectations. Keeps proactive mindset and has a deep passion for working with fans in sports.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Group Events Sales Assistant
Minnesota Timberwolves
Minneapolis, MN
09.2023 - Current
- Worked in tandem with department head to coordinate logistics of events.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
- Worked effectively with entire department and other game night staff to create memorable and successful events.
- Answered incoming calls and emails, providing frontline customer support or assistance with ticket transactions.
Black Jacket Premium Seating Host
Minnesota Vikings
Eagan, MN
08.2023 - Current
- Assisted in preparing Suites and Clubs for Game Day including giveaways and books
- Provided world class service to to high-level guest's and fans in premium spaces
- Created memorable moments for fans at US Bank Stadium
- Supported any other needs from Minnesota Vikings Staff
Fan Engagement Intern
Minnesota Vikings
Eagan, MN
07.2023 - 09.2023
- Interacted with fans through Training Camp games and other activation elements
- Assisted in marketing events for showcasing product and service offerings
- Supported hospitality and other Vikings initiatives
- Assisted in creating memorable moments for Training Camp Fans
- Assisted in set up and tear down every day of camp
Visual Merchandise Lead
Lululemon Athletica
Woodbury, MN
07.2021 - Current
- Directly supervises educators when managing the sales floor
- Arranged attractive displays of merchandise based on current sales promotions
- Assisted customers by phone regarding store operations, products, promotions and orders
- Organized, allocated and verified utilization of resources for daily operations
- Assists in any duties or assignments under the direction of the store and assistant managers
Operations Assistant
Park Liquors
Saint Paul, MN
04.2019 - 07.2023
- Managed scheduling, training and inventory control.
- Oversaw budget management, budget management, accounting and payroll activities.
- Tracked and replenished inventory to maintain par levels.
- Provided excellent customer service to all patrons
- Enforced federal, state, local and company rules for safety and operations.
Assistant Coach
Roseville Club Gymnastics
Roseville, MN
09.2015 - 03.2020
- Mentored and trained gymnasts of varying ages and skill levels
- Created a safe and positive learning environment, developing gymnastics skills, and fostered a passion for the sport among the students
- Adjusted coaching techniques based on strengths and weaknesses of gymnasts.
- Worked with other coaches, team members and school leadership to maintain strong program.
Education
Some College (No Degree) - Digital Journalism and Media
Pennsylvania State University
OnlineHigh School Diploma -
Roseville Area Senior High School
Roseville, MNSkills
- Sales Techniques
- Complaint resolution
- Policy and Procedure Adherence
- Brand Promotion
- Verbal and Written Communication
- Detail-Oriented
- Product and Service Promotion
- Inbound and Outbound Calling
Certification
- Child Development, Saint Paul Community and Technical College - 2018
Timeline
Group Events Sales Assistant
Minnesota Timberwolves
09.2023 - Current
Black Jacket Premium Seating Host
Minnesota Vikings
08.2023 - Current
Fan Engagement Intern
Minnesota Vikings
07.2023 - 09.2023
Visual Merchandise Lead
Lululemon Athletica
07.2021 - Current
Operations Assistant
Park Liquors
04.2019 - 07.2023
Assistant Coach
Roseville Club Gymnastics
09.2015 - 03.2020
Some College (No Degree) - Digital Journalism and Media
Pennsylvania State University
High School Diploma -
Roseville Area Senior High School
- Child Development, Saint Paul Community and Technical College - 2018
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