Open To Work
Hi, I’m
Elyse Long
Spanish Fort,AL
Work Preference
Summary
Knowledgeable Lead Certified Clinical Medical Assistant with an exceptional clinical and administrative background of over 15 years. Experienced in orthopedics, cardiology, neurology, and primary care, with strong expertise in clinic operations, patient care, and medication management. Specializes in high-volume prior authorizations, insurance verification, appeals, and specialty treatment coordination, including infusion and specialty medications. Proven ability in payer communication, pharmacy coordination, and collaboration with providers and patients to ensure timely access to essential treatments and prevent care delays.
Overview
17
years of professional experience
6020
years of post-secondary education
Work History
Coastal Neurological InstituteSpanish Fort, AL
Lead CCMA for Dr.Andrew Manley
10.2017 - Current
Job overview
- Handled high daily volume of prior authorizations for specialty neurology medications, Botox therapies, migraine injectables, and infusion treatments to ensure timely patient access to necessary therapies.
- Coordinated communication with insurance payers, PBMs, pharmacies, and providers to facilitate timely medication access and minimize treatment delays.
- Prepare and submit appeals, medical necessity forms, and supporting clinical documentation to prevent treatment delays
- Developed tracking spreadsheets to streamline authorization processes and improve monitoring of patient care.
- Maintain detailed authorization tracking systems and continuity of care for high-priority patients
- Managed the Spanish Fort team, overseeing daily clinic operations and coordinating workflows.
- Procured necessary medical and office supplies to support clinic operations
- Administered medications and provided patient education on treatment plans.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Educated patients about medications, procedures and physician's instructions.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Incorporated outside records into charts and EHR.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Assisted back office patient processes to reduce office wait times.
- Performed patient intake, including taking vital signs and medical histories.
- Coordinated patient appointments and managed scheduling efficiently.
- Assisted physicians with patient examinations and medical procedures.
IHC Eastern Shore Family PracticeDaphne, AL
CCMA
03.2017 - 10.2017
Job overview
- Administered injections and performed laboratory tests to support accurate diagnostics
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Collected and documented patient vital signs and medical histories accurately.
- Assisted physicians with examinations and patient procedures.
- Educated patients on treatment plans and medication instructions.
- Prepared examination rooms and maintained medical supplies inventory.
- Conducted initial patient assessments and collected vital signs.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Southern Mississippi Heart CenterPascagoula, Mississippi
Certified Clinical Medical Assistant
11.2013 - 12.2014
Job overview
- Conducted EKG tests for diagnostic purposes. Performed blood draws for laboratory analysis. Carried out INR checks for anticoagulant monitoring. stress test prep
- Educated patients on test procedures and delivered comprehensive post-procedure care instructions, enhancing patient understanding and adherence to care protocols.
- Prepared patients for electrophysiology studies by obtaining vital signs, reviewing medical history, and performing ECGs to ensure readiness for procedures.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Prepared equipment and positioned patients for invasive procedures..
- Educated patients on test procedures and provided post-procedure care instructions.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
Alabama Orthopedic ClinicMobile, AL
CNA
04.2011 - 07.2013
Job overview
- Assisted with mobility support for patients to enhance their independence.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and medical equipment.
CVS PharmacyGrand Bay, AL
Licensed Pharmacy Tech
01.2010 - 01.2011
Job overview
- Processed prescriptions efficiently at pharmacy
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Managed medication inventory levels, ensuring proper stock and timely reordering.
- Assisted pharmacists with patient consultations and medication therapy management.
Education
Coastal Community College Bay Minette, AL
Associate of Science from Nursing
05.2026 - 07.2026
University Overview
- Currently attending to further my education in Nursing
Faulkner State CC
CNA & CMA Licensed from Nursing Coursework
Jefferson State CC
CNA & CMA Licensed from Nursing Coursework
Chelsea High School
Diploma
Skills
- Team Leadership & Staff Mentoring
- Neurology Clinic Operations
- Workflow Coordination & Process Improvement
- High-Volume Practice Management
- Prior Authorization Management (Medical & Pharmacy Benefits)
- Insurance Verification & Benefits Investigation
- Medical Necessity Documentation
- Authorization Appeals & Denial Resolution
- Reauthorizations & Approval Tracking
- Commercial, Medicare, Medicaid & Managed Care Plans
- Specialty Medication & Biologic Authorizations
- Infusion Therapy Coordination
- Infusion Referral & Site-of-Care Coordination
- Buy-and-Bill vs Specialty Pharmacy Determination
- Specialty Pharmacy Coordination
- Botox Program Coordination
- Insurance & Payer Communication
- Provider & Patient Communication
- Medication Management & E-Prescribing
- Controlled Medication Compliance
- Patient Triage
- Injection Administration
- Phlebotomy & EKGs
- Clinical Documentation
- ICD-10, CPT & HCPCS Familiarity
- Electronic Health Records (AdvancedMD)
- Electronic Prior Authorization & Insurance Portals
- Patient Assistance Program (PAP) Coordination
- Problem Solving & Critical Thinking
- Microsoft Office Suite
- Canva & Professional Document Design
Timeline
Coastal Community College
Associate of Science from Nursing
05.2026 - 07.2026
Lead CCMA for Dr.Andrew Manley
Coastal Neurological Institute
10.2017 - Current
CCMA
IHC Eastern Shore Family Practice
03.2017 - 10.2017
Certified Clinical Medical Assistant
Southern Mississippi Heart Center
11.2013 - 12.2014
CNA
Alabama Orthopedic Clinic
04.2011 - 07.2013
Licensed Pharmacy Tech
CVS Pharmacy
01.2010 - 01.2011
Faulkner State CC
CNA & CMA Licensed from Nursing Coursework
01.2007
Jefferson State CC
CNA & CMA Licensed from Nursing Coursework
01.2006
Chelsea High School
Diploma
01.2006