Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorenny Tapia

New York

Summary

Experienced and bilingual case manager with a strong background in skilled nursing and discharge planning. Skilled in coordinating care, communicating with interdisciplinary teams, and advocating for patients in both short- and long-term care settings. Proven ability to manage cases remotely with efficiency and compassion.

Overview

11
11
years of professional experience

Work History

Team Lead

Z- Radar - Remote
Englewood
08.2021 - Current
  • Led a high-performing remote team in managing incoming and outgoing calls, voicemails, and emails related to patient care.
  • Functioned as both team lead and active case manager, handling client caseloads while mentoring staff.
  • Oversaw training, performance tracking, and operational workflow improvements.
  • Maintained detailed case documentation and ensured compliance with HIPAA and internal policies.
  • Promoted into leadership role based on excellence in communication, client service, and case handling.

Case Manager

Excelsior Care - Remote
New York
06.2023 - 04.2025
  • Managed short- and long-term care patients in a skilled nursing facility setting.
  • Collaborated with care teams to develop and implement discharge plans tailored to patient needs.
  • Sent documentation and case notes to insurance providers to support treatment authorizations.
  • Ensured continuity of care and timely communication across all stakeholders.

Care Partner

Isabella Nursing Home
New York
01.2014 - 05.2020
  • Provided direct personal care and support to residents in a long-term care setting.
  • Assisted with daily living activities, transportation, and wellness monitoring.
  • Communicated with nurses and doctors to update care plans and report concerns.

Education

Bachelor of Science - Behavioral Sciences

Mercy College
Dobbs Ferry, NY
05-2021

Skills

  • Case Management & Discharge Planning
  • Skilled Nursing Facility Coordination
  • Insurance Documentation & Communication
  • Patient Advocacy & Family Support
  • Remote Work Proficiency
  • Bilingual: English & Spanish
  • EMR & EHR Systems
  • Team Leadership & Staff Mentoring
  • HIPAA Compliance
  • Microsoft Office & Multitasking in High-Volume Environments

Languages

Spanish
Native/ Bilingual

Timeline

Case Manager

Excelsior Care - Remote
06.2023 - 04.2025

Team Lead

Z- Radar - Remote
08.2021 - Current

Care Partner

Isabella Nursing Home
01.2014 - 05.2020

Bachelor of Science - Behavioral Sciences

Mercy College
Lorenny Tapia