Maxine Goffe

Resourceful and client-centered professional with 16+ years of experience in the medical field. Results-driven unit secretary with 8 years of experience supporting nursing units with effective communication and coordination with physicians and administrative workflows to improve patient care. Proven success in enhancing operational efficiency, identifying patient needs, and implementing effective solutions. Adept at using electronic health record (EHR) systems, maintaining confidentiality, and supporting behavioral health needs in both hospital and outpatient settings. Highly skilled in prioritizing multiple tasks, stabilizing unit operations, and collaborating across departments.

Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.

• High Academic Honors Recognition
• Dean's List

• 8 years of experience as a Unit Secretary at Orlando Health Hospital
• 8+ years as a Clinical Assistant/CNA at Orlando Health Hospital
• Proficient in EHR systems including Epic and Cerner; extensive knowledge of HIPAA compliance
• Skilled in-patient scheduling, admissions, discharges, and managing medical documentation
• Proven ability to improve front-desk operations, reduce waiting times, and enhance patient and staff satisfaction
• Strong ability to streamline administrative processes and support effective decision-making
• Experienced in working collaboratively with social workers and case managers on patient care plans and discharge planning
• Knowledgeable in behavioral health principles, human behavior, and intervention strategies gained through academic training and healthcare collaboration