Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elyse Lorenz

Joliet,United States

Summary

Results-driven professional with experience in inquiry management and sales. Skilled in engaging customers and maintaining accurate records while utilizing CRM tools for effective outreach. Committed to providing exceptional service and fostering positive interactions to enhance client experience.

Overview

2026
2026
years of professional experience

Work History

Inquiry Management Agent

Coverpoint Partners LLC
Buffalo Grove, IL
06.2022 - Current
  • Achieved outreach goals by effectively engaging prospective students. Maintained outreach expectations by making upwards of 400 cold calls per day.
  • Verified contact information and identified programs of interest.
  • Facilitated seamless transfers to campus Admissions Counselors.
  • Maintained accurate records of student interactions and inquiries.
  • Utilized CRM tools to track outreach efforts and student data.

Sales Associate/Cashier

Verilife
Romeoville, IL
December 2019 - June 2022
  • Processed sales transactions for medical cannabis patients.
  • Maintained accurate sales logs using Excel.
  • Stocked shelves with cannabis products to ensure availability.
  • Balanced cash register and funds at the end of shifts. Accurately balanced funds with $300 float.
  • Provided exceptional customer service to enhance patient experience.

Vault Banker

Hollywood Casino Joliet
Joliet, IL
02.2018 - 12.2019
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Maintained proper balance of the casino's vault, valuing at $5 million.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Education

Bachelor of Arts -

University of St. Francis
Joliet, IL
05.2013

Skills

  • Customer engagement and support
  • Record keeping
  • Sales transactions
  • CRM utilization and Data tracking
  • Communication skills
  • Team collaboration
  • Problem resolution
  • Ability to Multitask in a Fast Paced Environment
  • Experience in Microsoft Office, including Word, Excel, PowerPoint, and Outlook

References

References available upon request

Timeline

Inquiry Management Agent

Coverpoint Partners LLC
06.2022 - Current

Vault Banker

Hollywood Casino Joliet
02.2018 - 12.2019

Sales Associate/Cashier

Verilife
December 2019 - June 2022

Bachelor of Arts -

University of St. Francis

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