Miranda Fullman
Sumiton,AL
Summary
Fostered a supportive community by actively helping others achieve personal growth. Developed strong relationships through family-oriented activities and a passion for animal care. Achieved a positive impact by maintaining an organized environment that promotes teamwork and productivity.
Overview
12
12
years of professional experience
Work History
Inquiry Analyst
Blue Cross Blue Shield of Alabama
07.2024 - Current
- Job responsibilities- I review insurance inquiries for physicians to determine whether the claim is processed and paid correctly. I work on the host side, which is the side that works directly with the provider. I transfer information to the home side, who houses the benefits to clarify if all benefits were applied when considering payment on the claim. I contact the provider when necessary to clarify what’s needed when an image is received with no clarification. I adjust claims that are invalid, which sometimes requires adding allowance. I must review medical procedure codes to make sure a letter isn’t required to be sent to the provider for correction of claim.
Everyday Banking Banker
Well Fargo Bank
05.2022 - 07.2024
- Job responsibilities- I assisted customers with their banking accounts, which included, their online banking, completing transfers, disputing transactions, replacing lost or stolen debit cards, reviewing transactions for clarification, updating personal information, all while being on a first contact resolution timer.
Salesfloor Supervisor
Big Saver Thrift Store
09.2014 - 05.2022
- Job responsibilities: I was the closing supervisor. I balanced the cashiers’ trays, prepared and deposited the night deposits, trained new employees, assisted with furniture carryout’s, assisted the manager with making important decisions, made sure store was tidy before closing, and locked up each night.
Education
AA - Journalism 1st Semester
Lawson State Community College
3 2010
GED - undefined
Jefferson State Community College
5 2009
undefined
Calvary Christian School
5 2005
Skills
- Utilized advanced methodologies to streamline processes and improve efficiency
- Applied advanced Excel functions to streamline data management processes and enhance reporting accuracy
- Utilized expert knowledge of Outlook to enhance team communication and streamline workflow efficiency
- Designed and developed sophisticated PowerPoint slides to enhance audience engagement and understanding
- Facilitated expert team dynamics to optimize performance and achieve strategic objectives
- Utilized advanced OneNote skills to enhance team collaboration and information sharing
- Oversaw integration of multiple computer programs to enhance operational workflows Coordinated with cross-functional teams to optimize software utilization and drive project success Mentored junior staff on effective use of technology to achieve project goals
- Leveraged Webex expertise to enhance virtual meeting experiences and support team objectives
- Leveraged advanced Zoom functionalities to enhance remote communication and team collaboration
- Utilized advanced knowledge of Google Chrome to troubleshoot issues and streamline web navigation
- Managed daily computer operations to support organizational workflows and data processing
- Utilized dual monitors to facilitate multitasking and improve efficiency in task management
- Managed and streamlined various systems to support seamless workflow and improve productivity
- Delivered high-quality typing services to enhance documentation efficiency
- Performed expert-level reboots to ensure optimal system performance and reliability
- Diagnosed and resolved complex errors to support operational efficiency
- Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered an environment of efficiency through effective use of software applications
Timeline
Inquiry Analyst
Blue Cross Blue Shield of Alabama
07.2024 - Current
Everyday Banking Banker
Well Fargo Bank
05.2022 - 07.2024
Salesfloor Supervisor
Big Saver Thrift Store
09.2014 - 05.2022
AA - Journalism 1st Semester
Lawson State Community College
GED - undefined
Jefferson State Community College
undefined
Calvary Christian School