Elyse Pettay
Poinciana
Summary
Dynamic professional with a proven track record at Cleveland Clinic as well as sales, excelling in operational efficiency and customer service. Successfully led teams to enhance service quality and employee retention, while implementing effective training programs. Adept at problem-solving and relationship building, driving seamless operations and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
EVS Lead
Cleveland Clinic
Canton, OH
07.2024 - Current
- Led daily operations of EVS team, ensuring compliance with safety and sanitation standards.
- Developed training programs for new staff, enhancing team efficiency and service quality.
- Implemented cleaning schedules, optimizing resource allocation and workflow management.
- Conducted regular inspections to maintain cleanliness standards across facilities.
- Collaborated closely with other departments to coordinate services, resulting in seamless operations.
- Increased employee retention by fostering a positive work environment and offering growth opportunities within the team.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Sales Manager
T-Mobile
North Canton, OH
10.2015 - Current
- Led sales team to exceed quarterly targets through strategic planning and execution of promotional campaigns.
- Developed training programs to enhance team performance and improve customer engagement strategies.
- Analyzed market trends and competitor activities to refine sales strategies and drive revenue growth.
- Fostered strong relationships with key clients, resulting in increased customer loyalty and retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
Associate of Science - Criminal Justice
Stark State College
Canton, OH05.2015
Skills
- Operational efficiency
- Environmental awareness
- Scheduling coordination
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Organizational skills
- Communication and interpersonal skills
- Decision-making
- Relationship building
Timeline
EVS Lead
Cleveland Clinic
07.2024 - Current
Sales Manager
T-Mobile
10.2015 - Current
Associate of Science - Criminal Justice
Stark State College