Elyse Smith
Lexington,KY
Summary
People-oriented and versatile with a background in troubleshooting issues quickly and effectively. Team-driven, well-organized and resourceful with a demonstrated work ethic and good verbal and written communication skills. Looking to tackle new challenges with an organization that is dedicated to the values of the Social Work Profession
Overview
1
1
year of professional experience
Work History
Student Center Building Manager
University Of Kentucky
Lexington, KY
08.2024 - Current
- Inspected and monitored the building's physical condition to ensure compliance with established standards.
- Conducted regular safety inspections of the premises and equipment.
- Ensured that all fire safety regulations were met and up-to-date.
- Supervised staff members responsible for cleaning services and other duties related to building management.
- Oversaw daily operations of the building to ensure smooth functioning of all activities within it.
- Monitored facilities and identified maintenance and repair needs.
- Mentored building staff personnel, which boosted team dynamics and maintained pleasant workplace for all.
Student Center Information Receptionist
University of Kentucky
Lexington, KY
01.2024 - 07.2024
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with guests to understand needs, resolve issues and answer product questions.
Education
Some College (No Degree) - Social Work
University of Kentucky
Lexington, KYSkills
- Facility Operations
- Overseeing building security
- Project Coordination
- Crisis Intervention
- Records Management
- Conflict Resolution
- CPR, First Aid, AED
- Cultural Competency
- Confidentiality Practices
- Documentation skills
- Problem-solving aptitude
- Multitasking Abilities
- Interpersonal Skills
- Certified in CPR/AED
- Reliability
- Task Prioritization
Timeline
Student Center Building Manager
University Of Kentucky
08.2024 - Current
Student Center Information Receptionist
University of Kentucky
01.2024 - 07.2024
Some College (No Degree) - Social Work
University of Kentucky
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