Elysia Mason
Rancho Santa Margarita, CA ,CA
Summary
Dynamic and results-driven Public Relations and Marketing professional with a proven track record in customer engagement, administrative support, and retail operations. Demonstrates exceptional leadership and communication skills, with a strong ability to strategize and implement creative marketing initiatives. Adept at managing multiple priorities in fast-paced environments while consistently delivering high-quality results. Seeking opportunities to contribute to innovative teams and drive business success through expertise in public relations, marketing, and operational management.
Overview
10
10
years of professional experience
Work History
Marketing Manager
A Touch of Jane
Ladera Ranch, CA
03.2023 - Current
- Created and pushed out content, increasing engagement and brand visibility across digital platforms.
- Deliver top-tier customer service, ensuring customer satisfaction and fostering repeat business.
- Manage daily store operations, including cash handling, inventory management, and visual merchandising.
- Optimize product displays to align with seasonal trends, driving increased sales and customer interest.
Administrative Assistant
Collins Computing
Mission Viejo, CA
01.2018 - 05.2020
- Streamlined administrative processes for office efficiency and improving tenant satisfaction.
- Drafted and finalized tenant lease agreements, ensuring compliance with legal standards and organizational policies.
- Coordinated meeting schedules and maintained the office calendar, facilitating seamless communication across departments.
- Served as the first point of contact for clients and visitors, delivering professional customer service and managing inquiries.
Receptionist
24 Hour Fitness
Rancho Santa Margarita, CA
01.2018 - 01.2019
- Greeted and assisted members daily, resolving membership concerns and processing transactions efficiently.
- Managed front desk operations, including scheduling, payment processing, and membership renewals.
- Ensured a professional and welcoming environment, contributing to increases in member retention.
Receptionist
Waxing the City
Rancho Santa Margarita, CA
01.2017 - 01.2018
- Scheduled and confirmed client appointments, optimizing scheduling efficiency and maintaining a high level of customer satisfaction.
- Processed payments and managed account balances, ensuring accurate financial transactions.
- Maintained a clean and professional front desk environment, enhancing the overall customer experience.
Sales Associate
Kohl’s
Aliso Viejo, CA
01.2015 - 01.2017
- Provided exceptional customer service, assisting customers in product selection and maximizing store revenue.
- Consistently achieved or exceeded sales goals, contributing to an overall increase in store sales during peak seasons.
- Collaborated with store management to ensure seamless operations, including inventory restocking and visual merchandising.
Education
Bachelor of Science - Public Relations And Marketing
Boise State University
Boise, ID05-2023
Associate of Arts - Liberal Arts And Sciences
Saddleback College
Mission Viejo, CA06-2019
Skills
- Marketing Strategy
- Public Relations & Media Engagement
- Customer Service Excellence
- Administrative & Office Management
- Social Media Management
- Creative Problem Solving
- Interpersonal Communication
- Microsoft Office Suite
Certificates from Boise State University
Certificate in Applied Leadership
Certificate in Innovation and Design
Timeline
Marketing Manager
A Touch of Jane
03.2023 - Current
Administrative Assistant
Collins Computing
01.2018 - 05.2020
Receptionist
24 Hour Fitness
01.2018 - 01.2019
Receptionist
Waxing the City
01.2017 - 01.2018
Sales Associate
Kohl’s
01.2015 - 01.2017
Bachelor of Science - Public Relations And Marketing
Boise State University
Associate of Arts - Liberal Arts And Sciences
Saddleback College