Summary
Overview
Work History
Education
Skills
Timeline
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Elyssa Estrada

Summary

Dedicated and highly motivated professional with strong communication skills, empathy, and the ability to perform effectively in high-pressure environments. Committed to public service and pursuing a long-term career. Passionate about making a positive impact and dedicated to continuous growth and development in the field. A team player who thrives in collaborative settings and is always seeking new challenges to overcome.

Relocating to Utah County.

Overview

7
7
years of professional experience

Work History

Public Safety Assistant

City Of Irvine
06.2024 - Current
  • Supported communication and distribution of special event applications to relevant departments
  • Entered adjusted personnel hours into the Access Database system
  • Maintained sign-up lists and coordinated with officers for special events overtime shifts
  • Improved community relations through regular attendance at neighborhood meetings and addressing concerns of residents.

Shift Supervisor

Starbucks - California State University
08.2022 - 01.2024
  • Oversaw daily store operations, ensuring smooth and efficient service delivery.
  • Supervised and coached baristas, providing constructive performance feedback.
  • Managed inventory and restocked supplies while placing timely orders.
  • Trained new employees and delegated daily tasks effectively.
  • Executed store opening and closing procedures, balancing tills accurately.

Barista

Starbucks - St. Joseph Hospital
03.2021 - 08.2022
  • Prepared beverages and food to customer specifications
  • Delivered orders to hospital rooms for medical staff and tracked nutritional information
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Quality Review Specialist

ISYS Solutions, Inc
12.2019 - 03.2021
  • Compiled and uploaded reports with invoices into ISYS database efficiently.
  • Ensured necessary enclosures accompanied case reports for accuracy.
  • Managed high volume of reviews under tight deadlines, achieving timely completion.
  • Distributed finalized reports to relevant stakeholders for prompt action.
  • Performed reception and clerical duties, including answering phones professionally.
  • Balanced multiple competing priorities while maintaining consistent delivery of high-quality reviews.

Front Desk Supervisor

Hand & Stone Massage and Facial Spa
02.2018 - 12.2019
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.

Education

Certificate - Human Resources Management

University of Minnesota
Minneapolis, MN
06-2025

Certificate - Project Management Principles And Practices

University of California, Irvine
Irvine, CA
05-2025

Bachelor of Science - Political Science

California State University Fullerton
Fullerton, CA
01.2025

Associate of Science - Administration of Justice

Fullerton College
Fullerton, CA
01.2023

Skills

  • Customer Service
  • Multi-line Phone Systems
  • Organization & Scheduling
  • Microsoft Office Suite
  • Critical Thinking
  • Quality Review
  • Time Management

Timeline

Public Safety Assistant

City Of Irvine
06.2024 - Current

Shift Supervisor

Starbucks - California State University
08.2022 - 01.2024

Barista

Starbucks - St. Joseph Hospital
03.2021 - 08.2022

Quality Review Specialist

ISYS Solutions, Inc
12.2019 - 03.2021

Front Desk Supervisor

Hand & Stone Massage and Facial Spa
02.2018 - 12.2019

Certificate - Human Resources Management

University of Minnesota

Certificate - Project Management Principles And Practices

University of California, Irvine

Bachelor of Science - Political Science

California State University Fullerton

Associate of Science - Administration of Justice

Fullerton College

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