Experienced with public safety operations, ensuring secure and orderly environments. Utilizes problem-solving abilities to assist in emergency situations effectively. Knowledge of safety protocols and communication strategies to address various incidents.
Overview
18
18
years of professional experience
Work History
Public Safety Assistant
Yaamava Resort and Casino at San Manuel
02.2022 - Current
assist in day to day casino operation such as:
chip fills
CDU details
special audit details
ensure all standard operating procedures are followed during assignments and all personal sign all necessary documents
Man post locations thought the casino ensuring area is safe and no patrons gain access to sensitive/restricted locations.
ensure all outside vendors have correct credentials to access
ensure all policies and procedures are followed by employees.
assist EMT's and provide care during critical incidents.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
streamline emergency response effectively coordinating recourses during critical incidents
assist Public Safety Officers in gathering information during investigations and gathering evidence and maintaining scene security during investigations.
conduct bag checks at all entrances
enhanced public safety by proactively patrolling assigned areas and identifying potential hazards.
Checked and verified photo identification prior to granting facility access.
Welcomed guests to casino property, directed each to check-in desk and offered to be of further assistance, delivering positive experiences in every interaction.
Fulfillment Associate
Amazon Inc.
08.2013 - 01.2022
Top performer in productivity and quality metrics in direct as well as indirect labor paths.
Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Collaborated with team members to optimize workflows and improve overall operational performance.
Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
Streamlined order processing by implementing efficient picking and packing techniques.
Followed safety protocols to minimize workplace accidents.
Reduced product damage rates through proper handling, storage, and packaging procedures.
Printed labels, packaged boxes, and loaded into outbound containers.
Pulled orders quickly to maintain demanding productivity goals.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Followed orders precisely for correct items, sizes and quantities.
Picked and packed order items.
Prepared and checked outbound shipments for accuracy.
Safely and securely loaded items to prevent damage during transport.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Kept work areas neat, clean and free from debris.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Public Safety Officer/Club Service Specialist
Pechanga Resort & Casino Spa
11.2006 - 07.2011
Patrolled assigned areas
Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
Notified emergency personnel of incidents requiring medical assistance and aid.
Supervised crowds at busy events to prevent injuries and property destruction.
Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
Secured crime scenes, gathered evidence, and questioned witnesses.
Permitted authorized persons to enter property and monitored entrances and exits.
Warned violators of rule infractions such as loitering, smoking or carrying forbidden articles.
Maintained detailed records of all incidents occurring within the casino property, contributing to a more informed decision-making process for management.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, CA
01-1998
Skills
Fire safety awareness
Willing to learn
Complaint handling
Team leadership
First aid certified
Customer service
Public safety
Flexible schedule
Issue resolution
Conflict de-escalation
Promotional awareness
Crisis management
Friendly and courteous
Detail-oriented
Work prioritization
Integrity and ethics
Radio communication
Timeline
Public Safety Assistant
Yaamava Resort and Casino at San Manuel
02.2022 - Current
Fulfillment Associate
Amazon Inc.
08.2013 - 01.2022
Public Safety Officer/Club Service Specialist
Pechanga Resort & Casino Spa
11.2006 - 07.2011
High School Diploma -
Rancho Verde High School
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