Summary
Overview
Work History
Education
Skills
Timeline
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Elyssa Gillespie

Country Club Hills,IL

Summary

Driven and dedicated freshman biology major with strong lab skills and a passion for scientific discovery. Experienced in conducting experiments, analyzing data, and following detailed procedures. Thrives in challenging environments, demonstrates excellent problem-solving abilities, and excels at managing time effectively to meet deadlines. Ready to apply biological knowledge and technical expertise in a professional setting.

Overview

3
3
years of professional experience

Work History

Ambassador

Amazon
Markham, Illinois
11.2023 - Current
  • Coached client representatives in effective communication with public or employees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Selected and assigned instructors to conduct training.
  • Supervised, evaluated or referred instructors to skill development classes.

Shift Leader

Dunkin' Donuts
Tinley Park, Illinois
01.2022 - 08.2023
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.

Education

Bachelor of Science - Biology

Morgan State University
Baltimore, MD

Skills

  • Research
  • Leadership
  • Organization
  • Basic math
  • Calm under pressure
  • Friendly, positive attitude
  • Attention to detail
  • Teamwork and collaboration

Timeline

Ambassador

Amazon
11.2023 - Current

Shift Leader

Dunkin' Donuts
01.2022 - 08.2023

Bachelor of Science - Biology

Morgan State University

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Elyssa Gillespie