ELYSSA MORALES
Customer Service
Spring,TX
Summary
Customer service professional with 4 years of successful experience in interpersonal skills and problem solving. Leadership and team member versatility contributed to success in multiple areas.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
STAFFER
THE PALADIN NEWSPAPER AND YEARBOOK, HIGH SCHOOL
08.2015 - 05.2019
- Day-to-day duties carried out effectively and efficiently long-term, resulting in advancements in responsibilities and increased proficiency with customer relations.
- Created spreadsheets using Microsoft Excel to maintain an organized and punctual schedule under strict deadlines.
- Provided a friendly and capable face for customers, rarely needing to escalate issues to supervisors resulting in improved operations and better sales.
HOSTESS
THE BLUE FISH
08.2018 - 12.2018
- Guest relations remained positive through speedy service and clear communication.
- Complaints resolved quickly and efficiently, providing a consistently organized work environment and satisfied guests.
- Increased proficiency with customer relations through to-go and reservation taking via phone.
HOSTESS
Grimaldi's Coal Brick Oven Pizzeria
04.2018 - 08.2018
- Governed several dining areas in leadership and team member roles focused on organizational strategies to provide seamless guest experiences.
- Supported guest wants and needs when assigning seating while keeping server rotation in mind, effectively preventing long wait times and dissatisfied customers.
- Routinely aiding other areas of the restaurant to produce a balanced environment for my team.
- Maintain customer satisfaction by keeping constant communication with servers about newly seated parties to guarantee quality and speedy service.
Education
DIPLOMA/GED -
THE WOODLANDS COLLEGE PARK HIGH SCHOOL
08.2015 - 05.2019
Associate of Arts And Sciences -
LONE STAR COLLEGE
08.2019 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Conversational Spanish
Microsoft Office
Active Listening
Complaint Resolution
Decision Making
Detail Orientation
Quote
I dwell in possibility.
Emily Dickinson
Timeline
Associate of Arts And Sciences -
LONE STAR COLLEGE
08.2019 - Current
HOSTESS
THE BLUE FISH
08.2018 - 12.2018
HOSTESS
Grimaldi's Coal Brick Oven Pizzeria
04.2018 - 08.2018
STAFFER
THE PALADIN NEWSPAPER AND YEARBOOK, HIGH SCHOOL
08.2015 - 05.2019
DIPLOMA/GED -
THE WOODLANDS COLLEGE PARK HIGH SCHOOL
08.2015 - 05.2019