Shantel Francois

Compassionate and dedicated individual with a background in healthcare, personal training, and science, seeking to transition into nursing. I hold an Associate of Science degree with honors and Dean’s List recognition. Completion of prerequisite courses in Anatomy, Physiology, Microbiology, and Nutrition. I am a Certified Nursing Assistant (CNA) with clinical experience and CPR certified, committed to delivering high quality care and making a meaningful impact in patient's lives. With a strong foundation in patient care, communication, and organizational skills, I thrive in fast paced environments and excel under pressure. My experience in managing health related responsibilities, combined with my passion for helping others, has fueled my desire to pursue a nursing career. Certified in Microsoft Office, proficient in healthcare related computer systems and fluent in English with basic Spanish proficiency. I am eager to apply my diverse skills to support and enhance patient care in a nursing role.

JUNE 2025-JULY2025

CNA Clinicals

Generations at Regency Nursing Home | Niles, Illinois

• Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting
• Provided safe ambulation and transfer assistance using gait belts, wheelchairs, and mechanical lifts
• Supported residents during mealtimes, including feeding assistance and monitoring intake
• Maintained resident's comfort by regularly repositioning to prevent pressure injuries
• Documented care provided and reported changes in resident's conditions to nursing staff
• Ensured a clean, safe, and supportive environment by changing linens, sanitizing equipment, and assisting with room organization
• Applied infection control practices, including proper hand hygiene and use of personal protective equipment (PPE)
• Fostered companionship and emotional support through attentive listening and meaningful interaction
• Collaborated with nurses and healthcare staff to promote quality patient entered care

SEPTEMBER 2014-DECEMBER 2014

Medical Administrative Assistant

Sahara Medical | Chicago, Illinois

• Processed insurance claims, verifying patient coverage and submitting documentation.
• Checked patients in and out of appointments.
• Received, answered, and responded to telephone calls.
• Supported optimal patient flows by collecting case history, insurance and personal information prior to appointments.
• Processed billing and payments, ensuring accuracy in financial transactions.
• Maintained privacy and confidentiality of patients in compliance with policies and regulations.
• Scheduled x-rays and lab work for patients.
• Accurately recorded and measured vital signs, including temperature, blood pressure, pulse, and respiration rate, to assist with medical assessments.

DECEMBER 2015

Food Distribution Volunteer

New Seed Pantry | Chicago, Illinois

Assisted in the distribution of food to individuals and families in need, organized food donations, and helped maintain a clean and welcoming environment.