Elysse Williams
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Bankcard Service Associate
Allianz Partners
Richmond, VA
10.2022 - 12.2023
- Answer inbound telephone calls from credit card holders and respond professionally to customers benefit or claim inquiries.
- Enter customer information into PeopleSoft within established guidelines.
- Initiate claims process where applicable by sending claimant requested forms.
- Responsible for fulfillment; send out claim documents or brochures.
- Assist team members with customer service issues as needed.
Bartender/Server
Copeland's of New Orleans
Jacksonville, FL
04.2019 - 06.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Built relationships with vendors to manage orders and negotiate costs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bartender/Server
Sugar Factory
Jacksonville, FL
12.2023 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Rolled silverware, set up tables and polished glassware and silverware.
V.I.P. Server
XO Lounge
Jacksonville, FL
01.2019 - 07.2019
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Collected orders and relayed them to bartenders quickly and accurately.
- Assisted with bartending duties during high-volume shifts.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Server
The All New Comedy Club of Jacksonville
Jacksonville, FL
12.2017 - 12.2018
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
BS - Psychology
Fayetteville State University
Fayetteville, NCHigh School Diploma -
Westover High School
Fayetteville, NC06.2015
Skills
- Clear and Effective Communication
- Customer Service
- New Hire Training
- Complex Problem-Solving
- Teamwork and Professionalism
- Good Conversationalist
- Professional Service Standards
- Food Sales and Promotion
Timeline
Bartender/Server
Sugar Factory
12.2023 - Current
Bankcard Service Associate
Allianz Partners
10.2022 - 12.2023
Bartender/Server
Copeland's of New Orleans
04.2019 - 06.2022
V.I.P. Server
XO Lounge
01.2019 - 07.2019
Server
The All New Comedy Club of Jacksonville
12.2017 - 12.2018
BS - Psychology
Fayetteville State University
High School Diploma -
Westover High School