Elyzabeth Grant
Pearl,MS
Summary
Dynamic Call Center Representative with over 4 years at ProTel Inc., skilled in medical terminology and HIPAA compliance. Demonstrated emotional resilience and a commitment to enhancing customer satisfaction, achieving high client retention rates. Proficient in network software and typing over 50 wpm, I thrive in fast-paced environments and embrace change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
ProTel Inc.
03.2021 - 11.2025
- Answered calls in a timely fashion.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective callers.
- HIPAA Certified
- I have 4+ years experience in medical terminology, using network software, and more.
- I can type more than 50 wpm.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective callers.
Education
High School Diploma -
Pearl High School
Pearl05-2020
Skills
- Complaint resolution
- Call logging
- Professional phone voice
- Appointment scheduling
- Data entry
- Documentation and reporting
- Quality control
- Resolving issues
- Call center customer service
- Problem-solving skills
- New teller training
- Training experience
- Call handling
Certification
HIPAA
Timeline
Call Center Representative
ProTel Inc.
03.2021 - 11.2025
High School Diploma -
Pearl High School