Elzie "Mercy" Prescott
Grants Pass,OR
Summary
Detail-oriented administrative professional with expertise in supporting executive leadership and government agencies. Proficient in records management, database systems, contract administration, and client services. Strong background in coordinating meetings and outreach programs, fostering collaboration among leadership, clients, and community partners. Associate of Arts degree in Information Systems Technology.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Seasonal Worker
Hobby Lobby
Minot, North Dakota
06.2026 - Current
Team Member
MOD Pizza
Lacey, WA
06.2023 - 04.2026
Team Member
Firehouse Subs
Lacey, WA
04.2023 - 06.2023
Team Member
Jersey Mike's Subs
Lacey, WA
08.2021 - 02.2023
Prep/Line Cook
McMenamins Pub & Eatery
Olympia, WA
07.2021 - 08.2021
Cashier
Fred Meyer
Lacey, WA
05.2021 - 07.2021
Prep/Line Cook
Mama Mia's Trattoria
Portland, OR
10.2019 - 03.2020
Food Prep/Dishwasher/Janitorial
Dan & Louis Oyster Bar
Portland, OR
07.2018 - 10.2019
Property Assistant Manager
Home Forward
Portland, OR
06.2013 - 01.2016
- Supported daily residential property operations and addressed residents' housing-related needs and concerns to enhance community satisfaction.
- Communicated with residents, staff, service providers, and community partners to resolve issues and provide appropriate assistance.
- Coordinated meetings, interviews, community activities, and resident-focused programs to foster community engagement and collaboration.
- Assisted with case management and employment-related services to empower residents.
- Provided referrals and served as a liaison between residents and community resources.
- Maintained confidential resident information, financial records, files, and database information with accuracy and discretion.
- Contributed to housing initiatives at Housing Authority of Portland
Office Assistant IV / Executive Department Assistant
Home Forward
Portland, OR
10.2011 - 04.2013
- Supported Executive Department operations by managing administrative tasks in a government/public-service environment.
- Prepared professional correspondence and reports.
- Maintained confidential records and information requiring discretion, organization, and accuracy.
- Managed office communications and ensured efficient information flow among staff.
- Supported team members by preparing reports and compiling necessary documentation.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Assisted with special projects by researching information on the internet or through other sources.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Office Assistant / Assistant Contract Administrator
Oregon Department of Transportation
Portland, OR
08.2010 - 07.2011
- Provided comprehensive administrative support to enhance operations within state government.
- Supported effective contract management and related documentation.
- Maintained professional communication standards with internal staff and external contacts.
- Prepared reports and documents using various software applications.
- Handled incoming phone calls and directed inquiries to appropriate staff.
- Supported team members with administrative tasks and project coordination.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained confidentiality of sensitive information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Ensured accuracy of subcontractor payrolls by comparing them against BOLI standards.
- Process payments to subcontractors using complex algorithms.
- Work closely with inclusion council to ensure fair and equal opportunities to minorities.
Public Housing Outreach Coordinator
Portland Community College - ETAP Program
Portland, OR
03.2009 - 08.2010
- Conducted outreach efforts to recruit participants for the program.
- Facilitated access to educational, employment, and community resources through information and referrals, empowering residents to improve their quality of life.
- Acted as a liaison between residents, programs, and community organizations, ensuring effective collaboration and support for resident needs.
- Developed partnerships with local organizations to enhance community engagement.
- Organized workshops and seminars for students and community members.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
- Coordinated volunteers for outreach efforts in the community.
- Prepared reports summarizing results of outreach activities for senior management review.
Office Assistant II
Housing Authority of Portland
Portland, OR
05.2008 - 05.2009
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted staff with scheduling appointments and coordinating meetings.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with preparing and editing company correspondence and presentations.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained confidentiality of sensitive information and documents.
Education
Associate of Arts - Information Systems Technology
South Puget Sound Community College
Olympia, WA 06.1995 - 08.1997
Skills
- Customer and Client Relations
- Administrative Support and Assistance
- Scheduling and Coordination
- Office Operations
- Records and Database Management
- Confidentiality Management
- Microsoft Office
- Team Collaboration
- Problem Resolution
- Effective Communication
- Adaptability
- Dependability and Reliability
- Positive Attitude
- Willingness to Learn
- Adaptability
Community And Volunteer Experience
- Park Work Volunteer, Olympia Parks, Arts & Recreation, City of Olympia, 2021-2025
- Media Ministry, Life Change Church, 2009-2015
- Graffiti Abatement Volunteer, City of Portland, 2012-2013
- Children's Church Teacher/Assistant, K-5th Grade, Life Change Church, 2008-2012
- Resident Community Builder, Housing Authority of Portland, 2007-2008
Timeline
Seasonal Worker
Hobby Lobby
06.2026 - Current
Team Member
MOD Pizza
06.2023 - 04.2026
Team Member
Firehouse Subs
04.2023 - 06.2023
Team Member
Jersey Mike's Subs
08.2021 - 02.2023
Prep/Line Cook
McMenamins Pub & Eatery
07.2021 - 08.2021
Cashier
Fred Meyer
05.2021 - 07.2021
Prep/Line Cook
Mama Mia's Trattoria
10.2019 - 03.2020
Food Prep/Dishwasher/Janitorial
Dan & Louis Oyster Bar
07.2018 - 10.2019
Property Assistant Manager
Home Forward
06.2013 - 01.2016
Office Assistant IV / Executive Department Assistant
Home Forward
10.2011 - 04.2013
Office Assistant / Assistant Contract Administrator
Oregon Department of Transportation
08.2010 - 07.2011
Public Housing Outreach Coordinator
Portland Community College - ETAP Program
03.2009 - 08.2010
Office Assistant II
Housing Authority of Portland
05.2008 - 05.2009
Associate of Arts - Information Systems Technology
South Puget Sound Community College
06.1995 - 08.1997