Em Friedrichs
Durham,NH
Summary
Communications and program manager with more than 10 years' experience and a proven background in outreach, education, and business analysis. My background in education has since served me in areas as diverse as Content Creation and Quality Review. I am passionate about the environment, equality, and community, but my priority is always to use empathy to help others reach their goals. I seek out roles that require imagination to get through the week, and enjoy the challenge of solving problems using limited resources, such as teaching myself fluent Spanish in my 20s. Having delivered significant achievements, such as exceeding team OKRs and growing users annually by 20%, I am excited to bring these skills to a climate justice or other mission-driven organization.
Overview
21
21
years of professional experience
Work History
Consultant
Union of Concerned Scientists; NH Network
2023.01 - 2024.07
- Met or exceeded all project goals for both consulting projects
- For Union of Concerned Scientists, engaged with 2024 presidential candidates from all parties on climate issues during campaign events and reported on their evolving climate positions
- For Union of Concerned Scientists, contributed to communications strategy and helped train, recruit and engage volunteers to attend events and write Letters to the Editor
- For th NH Network's Plastics Working Group, surveyed NH public schools digitally and by phone about cafeteria waste and updated resource packets to share with them advocating for more sustainable practices as part of their Ten Towns, Ten Actions project
Climate Electoral Fellow
350NH
2023.01 - 2024.03
- Lobbied state legislators and tracked over 50 bills for climate justice issues
- Helped guide utilities campaign strategy
- Conducted community outreach at events and through canvassing
- Assisted with communications and fundraising.
Marketing Manager
Elevation
2019.11 - 2023.04
- Project-management of and user experience writing for new website
- CRM automation & cleaning of 30K+ data objects
- Combined data sources to create data visualization dashboards including some use of SQL
- Digital content creation (incl
- Webinars online conference)
- Brand strategy
- Launched customer onboarding and knowledge base platform
- Select accomplishments: Met every single team OKR for 3 different semesters
- Helped grow sales 20% year over year (conducted competitor benchmarking, analyzed pillar pricing, grew traffic to funnel more leads).
Content Creator
Avature; Nearpod
2017.02 - 2019.11
- Developed interviews with industry leaders, landing and product pages, and marketing assets for events, webinars, and social media
- Created and implemented email campaigns using CRM with html templates
- Contracted, trained, and collaborated with content specialists
- Developed digital educational content, internal guidelines, and user guides
- Managed junior team members and led team revisions pre/post-publication.
Editor, Translator, English Teacher
Freelance
2012.01 - 2018.01
- Edited books, essays, and other texts
- Penned marketing copy
- Translated business, medicine, science, and education documents from Spanish to English
- Taught online and in-person English classes
- Conducted assessments for education companies.
Academic Programs Coordinator
Expanish; Education USA
2014.08 - 2017.01
- Managed orientation and logistics for US and Brazilian students exchanges
- For U.S
- State Department program, advised students and connected U.S
- And Argentine institutions
- Created and communicated program policies incl
- Disability accommodations, health emergencies, discrimination complaint, Title IX sexual assault filing
- Raised approval ratings from 65% to 100%
- Met budget goals during three consecutive semesters despite 25% inflation
- Developed volunteer program.
Teacher
Wampanoag Tribe; Chapin; Storefront School
2007.01 - 2011.01
- Long-term substitute, associate teacher, and lead teacher
- Developed all curriculum for elementary classrooms
- Incorporated feedback rapidly and recommended for lead after one year as associate teacher
- Supervised two assistant teachers.
Urban Fellow
Youth Rights Media
2004.01 - 2006.01
- Provided research support for media campaigns on community justice issues
- Engineered and facilitated workshops for teenagers on the criminal justice system
- Part-time work while an undergraduate.
- Networked and built strong presence with peers to facilitate professional relationships.
2004ward Student Coordinator
New Hampshire Citizens Alliance
2004.05 - 2004.11
- Conducted community outreach around voter registration and healthcare policy
- Helped devise strategy for state-wide voter campaigns and managed logistics
- Recruited and arranged funding, travel, and training for 300 election volunteers.
Education
Certificates
M.S. in Bilingual Elementary Education -
Hunter College CUNY
New York06.2012
B.A. in Anthropology and Ethnicity, Race & Migration -
Yale University
New Haven06.2007
Skills
- Digital Content Creation
- Stakeholder Outreach
- Coalition building
- Data Visualization
- Spanish fluency
- Facilitation
- Community Building
- Brand Strategy
- Training Development
- Google & Microsoft Suites
- HTML & SQL
- Issue Advocacy
Pronouns
ze/ zir/ zirs
Accomplishments
- Town Councilor, Energy Committee Representative, Planning Board Member, Feb 2022-Present: Elected to serve as one of nine municipal officials who run the town government, similar to a city council structure. Also acting as representative to the Planning Board since February 2022 and Energy Committee since June 2022. Located a grant to become the first NH municipality to use electric garbage trucks. Focused on community-wide Climate Action Plan, affordable housing, and environmental stewardship.
- Board Member, Co-chair of Communications Infrastructure for YaleWomen and Coordinator of Yale Day of Service for Yale Club of Argentina, Jan 2015- July 2024
- Berkeley College Master's Award, 2006, Award recognizing the student who made the greatest contribution to the college community
- Ethics in Action Award, 2002, Award recognizing the congregation member who best translated their values into community service
Timeline
Consultant
Union of Concerned Scientists; NH Network
2023.01 - 2024.07
Climate Electoral Fellow
350NH
2023.01 - 2024.03
Marketing Manager
Elevation
2019.11 - 2023.04
Content Creator
Avature; Nearpod
2017.02 - 2019.11
Academic Programs Coordinator
Expanish; Education USA
2014.08 - 2017.01
Editor, Translator, English Teacher
Freelance
2012.01 - 2018.01
Teacher
Wampanoag Tribe; Chapin; Storefront School
2007.01 - 2011.01
2004ward Student Coordinator
New Hampshire Citizens Alliance
2004.05 - 2004.11
Urban Fellow
Youth Rights Media
2004.01 - 2006.01
Certificates
M.S. in Bilingual Elementary Education -
Hunter College CUNY
B.A. in Anthropology and Ethnicity, Race & Migration -
Yale University
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