Jenna McKay
Durham,NH
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient management. Knowledgeable about providing exceptional customer service and multitasking. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Mirbeau Inn & Spa
06.2024 - 08.2025
- Welcomed guests
- Ensured a positive experience
- Helped with organizing
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Completed daily side work and opening and closing duties without fail.
Group leader
YMCA SACC
09.2021 - 06.2022
- Supported student physical, mental and social development using classroom games and activities
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
Sales Associate
HOMEGOODS
10.2020 - 05.2021
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customers needs
- Helped customers locate products and checked store inventory
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Recorded accurate and efficient records in customer database
- Managed returns, exchanges and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Solved customer challenges by offering relevant products
Education
Psychology
UNIVERSITY OF NEW HAMPSHIRE
Durham, NH05-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleanliness maintenance
Certification
- Veterinary Assistant
- First Aid and CPR
- AED Certified
- EEC Certifications
Timeline
Hostess
Mirbeau Inn & Spa
06.2024 - 08.2025
Group leader
YMCA SACC
09.2021 - 06.2022
Sales Associate
HOMEGOODS
10.2020 - 05.2021
Psychology
UNIVERSITY OF NEW HAMPSHIRE
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