Em Henderson
Marion,IA
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in inventory management and team collaboration, contributing to improved customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Health Market Clerk
Hy-Vee
Cedar Rapids, Iowa
08.2024 - Current
- Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
- Resolved customer complaints efficiently, improving overall customer satisfaction.
- Assisted customers in selecting items and provided product information.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Organized displays of health and wellness merchandise to enhance product visibility.
- Developed engaging product displays to attract customer attention and drive sales.
- Built promotional displays for seasonal items or special offers.
- Collaborated with team members to ensure inventory accuracy.
- Monitored stock levels and restocked shelves.
- Replenished stock and merchandised displays according to company standards.
- Stocked shelves with fresh inventory from backroom storage areas.
- Verified that all pricing was accurate before displaying products on shelves.
- Performed daily inventory tracking of merchandise levels.
- Organized back-stock areas to maximize efficiency of stocking duties.
- Maintained an organized and clean work environment.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled complaints from customers in a professional manner.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Developed engaging product displays to attract customer attention and drive sales.
General Merchandise Assistant Manager
Hy-Vee
Cedar Rapids, Iowa
08.2024 - Current
- Monitored inventory levels and restocked shelves to maintain product availability and support sales goals.
- Implemented strategies to reduce shrinkage and increase profitability.
- Collaborated with departments to optimize product placement strategies, enhancing customer visibility and sales.
- Assisted in setting up and maintaining merchandise displays to attract customers.
- Placed prices and descriptive signage to enhance displays and promote items.
- Monitored and adjusted pricing strategies to remain competitive while ensuring profitability.
- Ensured excellent customer service by responding promptly to customer inquiries and complaints.
- Resolved customer inquiries and complaints, contributing to improved shopping experience and customer satisfaction.
- Organized the backroom storage areas for efficient product placement and retrieval.
- Inspected merchandise upon delivery for accuracy with purchase orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Shift Supervisor
Freddy's Frozen Custard & Steakburgers
Cedar Rapids, Iowa
05.2021 - 12.2023
- Oversaw daily operations in fast-paced restaurant environment to maintain service efficiency.
- Trained and mentored new team members on service standards.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Facilitated effective communication among team members for smooth operations.
- Provided exceptional customer service to enhance guest satisfaction experience.
- Delegated tasks to team members according to their strengths and skills.
- Addressed any issues that arose during the shift in a proactive manner.
- Evaluated staff performance to uphold quality standards.
- Assisted upper management with daily operations to meet standards of service and quality.
- Monitored inventory levels and assisted with stock management processes.
- Conducted weekly inventory of supplies, equipment, and food items.
- Provided on-the-job training to new staff members.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Education
High School Diploma -
Marion High School
Marion, IA05-2021
Skills
Inventory management
- Stock management
- Cycle Counting
- Product ordering
- Product knowledge
- Customer service
- Complaint resolution
- Time management
- Organizational skills
- Team collaboration
- Effective communication
- Problem solving
- Training and mentoring
- Willingness to learn
- Truck Ordering
Timeline
Health Market Clerk
Hy-Vee
08.2024 - Current
General Merchandise Assistant Manager
Hy-Vee
08.2024 - Current
Shift Supervisor
Freddy's Frozen Custard & Steakburgers
05.2021 - 12.2023
High School Diploma -
Marion High School