Summary
Overview
Work History
Education
Skills
Timeline
Generic

Em Smith

Chicago,IL

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

8
8
years of professional experience

Work History

Packaging Team Lead

Metropolis Coffee
09.2023 - Current
  • Training and supervising team of production line members, overseeing order fulfillment of artisanal coffee products
  • Overseeing use and maintenance of manufacturing equipment such as band sealers, VFFS packaging machines and industrial granulator
  • Coordinating with roasting team to record and analyze inventory
  • Assisting in day-today warehouse operations including inventory, shipping and receiving

Barista

The Coffee and Tea Exchange
12.2021 - 08.2023
  • Prepared and served variety of specialty coffee and tea drinks using full espresso bar
  • Shared knowledge with customers of over 100 varieties of tea and herbs, making recommendations and custom blends
  • Maintained knowledge of and made recommendations to customers from a variety of house-roasted coffee blends/single origins
  • Assisted in creating monthly specialty menu
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
  • Apprenticed in maintenance and repair of coffee grinders, brewers and commercial espresso machines

Crew Member

Trader Joe's
12.2020 - 11.2021
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally
  • Operated cash register for cash, check, and credit card transactions
  • Managed inventory levels with regular monitoring, ordering, and aesthetic arranging of product
  • Planned and engaged in food and wine tastings
  • Cleaned and maintained all areas of store and warehouse to uphold sanitation standards

Content Specialist

Groupon
11.2016 - 04.2020
  • Developed engaging copy for merchants, products, and events, leading to increased customer activity
  • Implemented search engine optimization techniques for improved website traffic and search rankings
  • Coordinated with merchants to edit online content
  • Utilized data-driven insights to inform content creation efforts, leading to better-targeted messaging
  • Stayed current on industry trends and competitor activity to inform content strategy decisions

Education

Bachelor of Arts - Theater/English

North Central College
Naperville, IL
05-2015

Skills

  • Teamwork and Collaboration
  • Clear Communication
  • Creativity and Innovation
  • Cleaning and Organizing

Timeline

Packaging Team Lead

Metropolis Coffee
09.2023 - Current

Barista

The Coffee and Tea Exchange
12.2021 - 08.2023

Crew Member

Trader Joe's
12.2020 - 11.2021

Content Specialist

Groupon
11.2016 - 04.2020

Bachelor of Arts - Theater/English

North Central College

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Em Smith