Jennifer McCord
Abbeville,SC
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Expert in strategic planning, team leadership, and cross-functional collaboration to drive continuous improvement. Proven ability to streamline processes, boost productivity, and meet aggressive production goals using ERP systems and data-driven scheduling.
Overview
11
11
years of professional experience
Work History
Packaging Team Lead
E.A. Sween Company
01.2024 - Current
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Monitored team performance and workflow during peak periods, implementing real-time adjustments to optimize productivity and maintain output targets.
- Resolved conflicts between team members professionally and efficiently
- Assisted in recruitment efforts by interviewing potential candidates
- Managed schedules, accepted time off requests and found coverage for short shifts.
Customer Service Representative / Production Scheduler
Greenwood Fabricating and Plating
05.2021 - 01.2024
- Managed difficult customer situations with professionalism and empathy
- Maintained customer records by updating account information in database
- Answered customer inquiries via phone, email, and chat
- Identified and resolved inventory issues to enable continuous operations
- Monitored output versus production plan to Identify gaps and drive solutions
- Communicated production schedules to support customer orders and upcoming deadlines
- Tracked key performance indicators KPIs related to schedule adherence, throughput time, backlog levels, etc., using appropriate software tools
- Developed and implemented contingency plans to minimize the impact of supply chain disruptions and workforce shortages, ensuring continuity of operations and on-time delivery.
Machine Operator / Quality Technician
International Vitamin Corporation
07.2018 - 05.2021
- Applied in-depth knowledge of Good Manufacturing Practices (GMPs) and standard operating procedures to maintain compliance, ensure product quality, and support efficient production workflows.
- Completed daily job checklists to desired standard and with designated timeframe
- Implemented changes to support strong quality control and maintain specifications
- Installed machine components to carry out various tasks
Production Team Lead
Protowel
08.2014 - 07.2018
- Determined maintenance requirements and assigned repairs to qualified employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Tracked daily production, inventory usage and notable incidents to support operational planning and strategic decision making.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Warehouse Packager
Fuji Film
11.2013 - 08.2014
- Supported shipping operations, assembling boxes and containers in advance for ease of use
- Minimized errors by verifying orders and labels prior to shipment
- Sorted items based on size, type, or destination before packing them into appropriate containers
- Ensured proper packing materials were available for use at all times
Education
Certification - Business Administration and Management
Piedmont Technical College
Greenwood, South Carolina05.2019
High School Diploma -
Abbeville High School
Abbeville, South Carolina05.2009
Skills
- Performance evaluation
- Operations management
- Quality assurance expertise
- Proficient in ERP systems
- Strategic development
- Workflow optimization
- Effective schedule management
- Lean process optimization
- 6S methodology application
- Cost estimation
- Project estimation and bidding
- Supply chain networking
Accomplishments
Construction Costing Estimating and Cost Control
Foundations: Data Analysis
Business Administration and Management
Supply Chain Management
Timeline
Packaging Team Lead
E.A. Sween Company
01.2024 - Current
Customer Service Representative / Production Scheduler
Greenwood Fabricating and Plating
05.2021 - 01.2024
Machine Operator / Quality Technician
International Vitamin Corporation
07.2018 - 05.2021
Production Team Lead
Protowel
08.2014 - 07.2018
Warehouse Packager
Fuji Film
11.2013 - 08.2014
Certification - Business Administration and Management
Piedmont Technical College
High School Diploma -
Abbeville High School
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