Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
Jacki Munson
Evans,CO
Summary
Overview
10
years of professional experience
Work History
E.A. Sween Company
Operations Manager
01.2024 - 02.2025
Job overview
- Supervised operations staff of approximately 60 people and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
E.A. Sween Company
Operations Manager
12.2021 - 01.2024
Job overview
- Supervised operations staff of approximately 30 people and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
E.A. SWEEN
OUTBOUND OPERATIONS SUPERVISOR
09.2020 - 01.2021
Job overview
- Supervise a crew of 2-5 to ensure all product was counted and labeled correctly for each store
- Count total crates on pallets to ensure driver is delivering correct amount of product, document any discrepancies
- Wrap all pallets and load on to truck to be dispatched on route to be delivered
- Stage and label pallets in the cooler for the next morning’s crew
- Increased customer satisfaction with timely product deliveries by maintaining open communication between the warehouse team, carriers, and customers.
- Coordinated transportation schedules to maximize delivery efficiency while minimizing costs associated with carrier services.
- Assisted in the development and execution of contingency plans for unexpected events, such as equipment breakdowns or labor shortages, ensuring minimal disruption to outbound operations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
E.A. SWEEN
OPERATIONS SUPPORT SPECIALIST
03.2020 - 09.2020
Job overview
- Monitored and documented attendance of employees
- Inventoried office and warehouse supplies and ordered supplies as needed
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Facilitated cross-departmental training sessions to improve overall service quality.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
E.A. SWEEN
WAREHOUSE ASSOCIATE
10.2019 - 03.2020
Job overview
- Organize, scan and email daily trip sheets for drivers
- Enter driver times and mileage in excel spreadsheet
- Print and monitor daily audits
- Consistently lifted materials weighing as much as 60 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
ADAMS COUNTY SCHOOL DISTRICT 14
INSTRUCTIONAL/ MEDIA PARAPROFESSIONAL
09.2016 - 09.2019
Job overview
- I also substitute in the health office and as secretary as needed
- Worked one on one with special needs kids as needed
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
NAVAJO MANUFACTURING
WAREHOUSE LINE LEAD
01.2015 - 09.2016
Job overview
- Supervise the packaging of travel size hygiene products
- I had to check to ensure the correct product was opened and package with the correct amount corresponding with the correct labels and stacked on pallet and wrapped ready to be shipped to stores
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Followed daily production schedules for organized and on-time deliveries.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
Education
Everest CollegeThornton, CO
GED
07-2010
University Overview
Skills
- Problem-solving
- Operations management
- Customer service
- Decision-making
- Operational efficiency
- Employee relations and conflict resolution
- Staff training
- Policies and procedures implementation
- Performance monitoring
- MS office
- Schedule management
- Logistics management
- Delegation
- Invoice processing
- KPI tracking
- Logistics oversight
Timeline
Operations Manager
E.A. Sween Company
01.2024 - 02.2025
Operations Manager
E.A. Sween Company
12.2021 - 01.2024
OUTBOUND OPERATIONS SUPERVISOR
E.A. SWEEN
09.2020 - 01.2021
OPERATIONS SUPPORT SPECIALIST
E.A. SWEEN
03.2020 - 09.2020
WAREHOUSE ASSOCIATE
E.A. SWEEN
10.2019 - 03.2020
INSTRUCTIONAL/ MEDIA PARAPROFESSIONAL
ADAMS COUNTY SCHOOL DISTRICT 14
09.2016 - 09.2019
WAREHOUSE LINE LEAD
NAVAJO MANUFACTURING
01.2015 - 09.2016
Everest College
GED
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