Ema Baljak
Charlottesville,VA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
Work History
Patient Safety Companion
UVA Medical Center
Charlottesville, Virginia
01.2024 - 02.2026
- Guided confused patients using calm, supportive communication to enhance understanding and comfort.
- Provided emotional support for distressed or anxious patients through communication, reassurance, distraction techniques.
- Responded quickly to emergent situations such as falls or medical emergencies using established protocols.
- Implemented fall precautions to ensure patient safety during shifts. and constant observation in place throughout shifts.
- Reported behavior changes quickly to nurses and care teams.
- Documented patient activity and observations in medical records. and observations in medical center records.
Jewelry Sales Associate
Belk Department Store
Charlottesville, Virginia
10.2022 - 03.2023
- Processed jewelry sales, returns, and exchanges through store register systems.
- Handled customer questions, concerns, and service requests with a professional attitude.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Engaged in suggestive selling techniques to increase sales volume.
- Supported special promotions, seasonal events, and gift-focused merchandising.
- Provided accurate information about warranties, pricing, policies.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Sales Associate
Khols Department Store
Charlottesville, Virginia
11.2021 - 05.2022
- Assisted customers on Kohl's sales floor with product selection and service needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Attended weekly team meetings to review performance goals and objectives.
Education
High School Diploma -
Albemarle High School
Charlottesville, VA05-2023
Skills
- Effective communication
- Problem solving
- Attention to detail
- Excellent people skills
- Goal oriented
- Stress tolerance
Timeline
Patient Safety Companion
UVA Medical Center
01.2024 - 02.2026
Jewelry Sales Associate
Belk Department Store
10.2022 - 03.2023
Sales Associate
Khols Department Store
11.2021 - 05.2022
High School Diploma -
Albemarle High School