Ema Fernandez
Van Buren ,AR
Summary
Offering years of experience and exceptional customer service skills. Communicative and team-oriented, strategic thinker with Clerk analysis proficiency. Committed to identifying and leveraging opportunities for growth. Strong knowledge in Civil matters, along with researching information, locating files and obtaining copies of records for the public. Multilingual customer service professional with advanced Spanish and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Foundever
Fort Smith, AR
11.2024 - Current
- Facilitated bilingual communication between customers and service teams, enhancing customer satisfaction.
- Resolved customer inquiries through various channels, ensuring timely and accurate information delivery.
- Implemented process improvements to streamline customer service operations, increasing efficiency in response times.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Inventory Control Specialist
OK Foods
Fort Smith, AR
11.2020 - 10.2024
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Implemented inventory tracking systems to improve accuracy and streamline operations.
- Collaborated with procurement team to forecast demand and adjust inventory accordingly.
- Analyzed inventory reports to identify trends and recommend process improvements.
Subpoena Clerk
Sebastian County Sheriff's Department
Fort Smith, AR
10.2016 - 07.2020
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Utilized computer-based filing system by entering each prisoners' personal information into system.
- Processed subpoenas and legal documents for timely distribution to appropriate parties.
- Maintained accurate records of all received and dispatched subpoenas within case management system.
- Collaborated with law enforcement officials to ensure compliance with legal procedures and deadlines.
Production Worker
OK Foods
Fort Smith, MT
09.2015 - 04.2016
- Completed product assembly according to standardized procedures.
Cashier
Shamrock Liquor Warehouse
Fort Smith, MT
10.2014 - 04.2015
- Helped customers find specific products, answered questions and offered advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
Education
High School Diploma -
North Side High School
Fort Smith, AR4 2005
Skills
- Legal documents
- Customer service
- Active listening
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Payment processing
- Client relations
- Call center operations
- Product knowledge
- Document control
- Sales expertise
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Additional Information
Additional Skills:
Bilingual Spanish/English
Ability to Multitask
Customer Service
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Foundever
11.2024 - Current
Inventory Control Specialist
OK Foods
11.2020 - 10.2024
Subpoena Clerk
Sebastian County Sheriff's Department
10.2016 - 07.2020
Production Worker
OK Foods
09.2015 - 04.2016
Cashier
Shamrock Liquor Warehouse
10.2014 - 04.2015
High School Diploma -
North Side High School