Ema Mendoza
Dallas, TX,TX
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Developed strong communication and organizational skills in educational environment, looking to transition into new field. Understanding of sales principles and customer service techniques, focused on driving positive customer experiences and achieving sales targets.
Overview
1
1
year of professional experience
Work History
Instructor
A&M Barber Academy
Dallas, TX
11.2024 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Observed and adopted new techniques from skilled instructors and lecturers.
Front Desk Receptionist
A&M Barber Academy
Dallas, TX
08.2024 - Current
- Welcomed customers with friendly greeting, answered general questions, and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Organized and maintained files and records to ensure up-to-date documentation.
Education
Justin F. Kimball High School
Dallas, TX12-2023
Skills
- Public speaking
- Team collaboration
- Customer service
- Cultural sensitivity
- Cash handling
- Phone etiquette
- Payment processing
- Time management
- Attention to detail
- Problem-solving skills
- Initiative-taking
- Supply management
Timeline
Instructor
A&M Barber Academy
11.2024 - Current
Front Desk Receptionist
A&M Barber Academy
08.2024 - Current
Justin F. Kimball High School