Emad Sakr
Porter
Summary
Results-driven Station Manager with a proven track record in operations management, team development, and budget oversight. Focused on enhancing customer service and implementing process improvements to drive operational efficiency including cost control
Overview
17
17
years of professional experience
Work History
Station Manager
Enterprise Mobility ( Enterpriser Rent- A-Car)
03.2019 - 05.2026
- Directed daily operations to ensure high-quality customer service and operational efficiency.
- Implemented process improvements that enhanced fleet management and reduced vehicle downtime.
- Managed staff performance through regular training, coaching, and feedback sessions.
- Oversaw budget management and resource allocation to optimize profitability across all brands (Alamo,Enterprise, & National)
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
Team Lead
Enterprise Holdings Inc., Rent-A-Car
09.2014 - 03.2019
- Led team of 16 return agents in daily rental operations, enhancing service delivery and customer satisfaction.
- Developed training programs for new employees, improving onboarding efficiency and retention rates.
- Oversaw workflow processes, identifying areas for improvement to streamline operations.
- Coordinated scheduling and staffing, optimizing resource allocation to meet demand fluctuations
Return Agent
Enterprise Holdings Inc., Rent-A-Car
07.2011 - 09.2014
- Processed vehicle returns efficiently, ensuring accurate documentation and adherence to company policies.
- Conducted thorough inspections of returned vehicles, identifying damages and assessing cleanliness standards.
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
Operations Assistant
Oxy
06.2009 - 06.2011
- Coordinated logistics for supply chain operations, ensuring timely delivery of materials.
- Led efforts to maintain safety standards across departments, promoting a culture of workplace safety.
- proper inspections of product Quality and Material loaded into the train.
Education
Associate of Arts -
Lone Star College
Houston, TX05-2012
High School Diploma -
Kingwood High Scool
Kingwood05-2009
Skills
- Operations management
- Work planning
- Team development
- Team oversight
- Fleet management
- Talent recruitment
- Quality service
- Budget development
- Staff training and development
- Risk management
- Customer service
Accomplishments
* Won an award in 2025 from the gallup Employee engagement survey. 4.9 score out of 5.
*Won an award for being #1 station manger in cost control and customer service for 4 connective years starting in 2021.
*employee relation and developing.
Languages
Spanish
Professional Working
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Station Manager
Enterprise Mobility ( Enterpriser Rent- A-Car)
03.2019 - 05.2026
Team Lead
Enterprise Holdings Inc., Rent-A-Car
09.2014 - 03.2019
Return Agent
Enterprise Holdings Inc., Rent-A-Car
07.2011 - 09.2014
Operations Assistant
Oxy
06.2009 - 06.2011
Associate of Arts -
Lone Star College
High School Diploma -
Kingwood High Scool