Emalee Nalley
Alvarado,TX
Summary
Dynamic and adaptable professional with a proven track record in high-volume service environments, such as Ojos Locos. Excelled in exceptional customer service and multitasking, significantly enhancing customer satisfaction and loyalty. Demonstrated expertise in food safety practices and conflict resolution, contributing to a positive and efficient team dynamic.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in the bartending role.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Ojos Locos
07.2023 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Hooters
06.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Delivery Driver
Dominos
05.2021 - 08.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of food.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Bachelor of Science - Criminal Justice
Tarleton State University
Stephenville, TX07-2024
Skills
- Exceptional customer service
- Memory retention
- Service prioritization
- Food safety practices
- Multitasking Abilities
- Conflict Resolution
Timeline
Server/Bartender
Ojos Locos
07.2023 - 11.2024
Server
Hooters
06.2022 - 07.2023
Delivery Driver
Dominos
05.2021 - 08.2021
Bachelor of Science - Criminal Justice
Tarleton State University
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