EMANI ALEXANDER
Sacramento,CA
Summary
Detail-oriented and customer-focused professional with experience in providing top-tier customer support. Skilled in handling inquiries, resolving issues efficiently, and maintaining positive customer relationships. Proficient in Microsoft Word, Excel, and Google Docs, with a strong typing speed of 50 WPM. Self-motivated, and tech-savvy, excelling in remote work environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paraprofessional
ProCare Therapy
Peachtree Corners, GA
01.2025 - Current
- Customized small group and individual classroom activities based on differentiated learning needs.
- Applied positive reinforcement to redirect negative behaviors.
- Provided one-on-one support to students requiring additional assistance with assignments.
Behavior Technician
Maxim Healthcare
05.2023 - 03.2024
- Documented interventions, assessments, and progress reports are on the database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, autism, and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Sales Associate
DD's Discount Store
03.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Broke down boxes
- managed over 20 customers a day
Clerk's Helper
Foodmaxx
06.2022 - 08.2022
- Promoted high level of support and service to others with prompt issue resolution.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Documented product inventory
- Increased customer service success rates by quickly resolving issues
Sales Associate
Crocsrx
09.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales by 10%
Team Member
Urban Air Trampoline And Adventure Park
10.2020 - 07.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Help Dispose of waste
- Assist with weekly schedules
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed over 30-50 customers everyday, increased sales by 15%
Education
Some College (No Degree) - Medical Assistant Certificate
Charles A Jones Career & Education Center
Sacramento, CA09-2024
High School Diploma -
Sava: Sacramento Academic And Vocational Academy
Sacramento, CA03.2022
Skills
- Medical terminology
- Social support
- Child development
- Special education
- Patient care
- Customer service
- Electronic health records
Certification
- BLS
- Doula
Timeline
Paraprofessional
ProCare Therapy
01.2025 - Current
Behavior Technician
Maxim Healthcare
05.2023 - 03.2024
Sales Associate
DD's Discount Store
03.2023 - 05.2023
Clerk's Helper
Foodmaxx
06.2022 - 08.2022
Sales Associate
Crocsrx
09.2021 - 03.2022
Team Member
Urban Air Trampoline And Adventure Park
10.2020 - 07.2021
Some College (No Degree) - Medical Assistant Certificate
Charles A Jones Career & Education Center
High School Diploma -
Sava: Sacramento Academic And Vocational Academy
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